Mohammad Shakir
Buffalo,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Shift Manager
Papa John's Pizza
03.2023 - Current
- Lead shift operations, optimize staff schedules, and maintain quality standards
- Implement efficiency measures resulting in reduced food waste and improved customer satisfaction
- Oversee inventory management, ensuring optimal stock levels and minimizing waste
- Conduct regular quality checks on ingredients and finished products to uphold brand standards
- Mentor new hires and foster team cohesion
- Manage inventory, ensuring optimal stock levels
- Develop creative promotional strategies.
- Introduce new training protocols, enhancing overall service quality.
Trainee Assistant Officer
Eastern Bank Ltd.
01.2022 - 03.2023
- Analyzed banking operations, identifying inefficiencies and proposing data-driven solutions
- Contributed to streamlining processes, resulting in measurable improvements in customer service quality
- Managed client portfolios, consistently exceeding targets
- Implemented innovative strategies that led to substantial growth in account values and client satisfaction rates
- Fostered strong relationships with cross-functional teams, enhancing interdepartmental communication
- Meticulously reviewed financial documents, ensuring compliance with regulatory standards.
- Proposed and implemented new digital banking solutions, improving user experience
Customer Service Post (Part Timer)
SmarteCarte Pty. Ltd. at Melbourne Airport, Australia
07.2017 - 04.2018
- Delivered exceptional customer service, efficiently resolving inquiries and ensuring positive experiences
- Developed strong communication skills and adaptability in a fast-paced environment
- Streamlined check-in processes, reducing wait times and improving customer satisfaction
- Consistently met and exceeded performance targets, contributing to overall operational efficiency
- Worked seamlessly with cross-functional teams to address complex customer issues
- Maintained meticulous records of customer interactions and transactions
- Implemented error-reduction strategies, significantly decreasing discrepancies in daily reports
- Proposed and implemented creative solutions to improve customer flow during peak hours
- Contributed to the development of new service protocols, enhancing overall customer experience.
Intern in HR Department and Resource Mobilization
Voluntary Association for Rural Development (NGO)
06.2015 - 11.2015
- Coordinated HR initiatives and resource mobilization efforts, fostering teamwork and enhancing organizational effectiveness in rural development projects
- Developed creative strategies for resource allocation, implementing novel approaches to maximize impact in rural communities served by the NGO
- Provided crucial support to HR initiatives and resource mobilization efforts, contributing to the NGO's mission of empowering rural communities.
Education
Master of Business Administration - Human Resource Management
Leading University at Sylhet, Bangladesh
01.2018
Master of International Tourism and Hotel Management -
Southern Cross University at Melbourne, Australia
01.2017
Bachelor of Business Administration (Honours) - Human Resource Management
Leading University Bangladesh
01.2015
Higher Secondary Certificate (HSC) - Commerce
Jalalabad Cantonment Public School and College
01.2010
Secondary School Certificate (SSC) - Science
Shahjalal Jamea Islamia High School at Sylhet
01.2008
Skills
- Digital Marketing
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Microsoft Access
- Bengali
- English
- Hindi
References
Farhad Hossain, farhad@lus.ac.bd, +8801611504166, Leading University
Timeline
Shift Manager
Papa John's Pizza
03.2023 - Current
Trainee Assistant Officer
Eastern Bank Ltd.
01.2022 - 03.2023
Customer Service Post (Part Timer)
SmarteCarte Pty. Ltd. at Melbourne Airport, Australia
07.2017 - 04.2018
Intern in HR Department and Resource Mobilization
Voluntary Association for Rural Development (NGO)
06.2015 - 11.2015
Master of Business Administration - Human Resource Management
Leading University at Sylhet, Bangladesh
Master of International Tourism and Hotel Management -
Southern Cross University at Melbourne, Australia
Bachelor of Business Administration (Honours) - Human Resource Management
Leading University Bangladesh
Higher Secondary Certificate (HSC) - Commerce
Jalalabad Cantonment Public School and College
Secondary School Certificate (SSC) - Science
Shahjalal Jamea Islamia High School at Sylhet