Mohammad Shakir
Buffalo,356 Landon Street. Buffalo, NY
Summary
Detail-oriented manufacturing professional with a strong track record of enhancing productivity and efficiency in production environments. Expertise in machinery operation, quality assurance, and safety protocols contributes to maintaining high standards of output while ensuring workplace safety. Demonstrates exceptional teamwork and problem-solving skills to facilitate smooth operations and meet critical production targets. Committed to leveraging effective communication and organizational abilities to drive continuous improvement.
Overview
7
7
years of professional experience
Work History
Production Associate
McGard
Buffalo, NY
09.2024 - Current
- Inspected finished products for defects before packing them for shipment.
- Operated automated machines used in the assembly line according to established procedures.
- Sorted items into appropriate bins according to type or size.
- Examined final products for conformance with quality and design standards.
- Sorted and packaged products to prepare for processing or shipment.
- Attended regular training sessions to increase machine operating skills.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Shift Manager
Papa John's Pizza
Buffalo, NY
08.2022 - 11.2023
- Lead shift operations, optimize staff schedules, and maintain quality standards
- Implement efficiency measures resulting in reduced food waste and improved customer satisfaction
- Oversee inventory management, ensuring optimal stock levels and minimizing waste
- Conduct regular quality checks on ingredients and finished products to uphold brand standards
- Mentor new hires and foster team cohesion
- Manage inventory, ensuring optimal stock levels
- Develop creative promotional strategies.
- Introduce new training protocols, enhancing overall service quality.
Customer Service Post (Part Timer)
SmarteCarte Pty. Ltd. at Melbourne Airport, Australia
07.2017 - 04.2018
- Delivered exceptional customer service, efficiently resolving inquiries and ensuring positive experiences
- Developed strong communication skills and adaptability in a fast-paced environment
- Streamlined check-in processes, reducing wait times and improving customer satisfaction
- Consistently met and exceeded performance targets, contributing to overall operational efficiency
- Worked seamlessly with cross-functional teams to address complex customer issues
- Maintained meticulous records of customer interactions and transactions
- Implemented error-reduction strategies, significantly decreasing discrepancies in daily reports
- Proposed and implemented creative solutions to improve customer flow during peak hours
- Contributed to the development of new service protocols, enhancing overall customer experience.
Education
MBA - Management
Daemen University
Buffalo, NY04-2023
Master of Business Administration - Human Resource Management
Leading University at Sylhet, Bangladesh
01.2018
Master of International Tourism and Hotel Management -
Southern Cross University at Melbourne, Australia
01.2017
Bachelor of Business Administration (Honours) - Human Resource Management
Leading University Bangladesh
01.2015
Higher Secondary Certificate (HSC) - Commerce
Jalalabad Cantonment Public School and College
01.2010
Secondary School Certificate (SSC) - Science
SJISC
01.2008
Skills
- Assembly and production
- Equipment monitoring
- Quality assurance
- Digital marketing
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Microsoft Access
Timeline
Production Associate
McGard
09.2024 - Current
Shift Manager
Papa John's Pizza
08.2022 - 11.2023
Customer Service Post (Part Timer)
SmarteCarte Pty. Ltd. at Melbourne Airport, Australia
07.2017 - 04.2018
MBA - Management
Daemen University
Master of Business Administration - Human Resource Management
Leading University at Sylhet, Bangladesh
Master of International Tourism and Hotel Management -
Southern Cross University at Melbourne, Australia
Bachelor of Business Administration (Honours) - Human Resource Management
Leading University Bangladesh
Higher Secondary Certificate (HSC) - Commerce
Jalalabad Cantonment Public School and College
Secondary School Certificate (SSC) - Science
SJISC
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