Hi, I’m
Mohammad Shumail
New Delhi,Delhi
Summary
To work efficiently and effectively in a prestigious organization, which can provide me opportunity and challenges to fully utilize my skills and knowledge, pursue organization goals and succeed at both personal and professional levels.
Overview
14
years of professional experience
Work History
R1 RCM
Operations manager
10.2023 - Current
Job overview
- Strategic Planning & Execution: Develop and implement operational strategies aligned with company goals to improve productivity and efficiency.
- Process Optimization: Identify bottlenecks and streamline workflows to enhance operational performance and reduce costs.
- Team Leadership: Supervise, mentor, and motivate cross-functional teams to achieve performance targets and maintain high morale.
- Budget Management: Prepare and manage budgets, monitor expenditures, and ensure cost-effective operations.
- Performance Monitoring: Establish KPIs and regularly evaluate operational metrics to ensure continuous improvement.
- Inventory & Resource Management: Oversee inventory control, resource allocation, and logistics to maintain optimal stock levels.
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
R1 RCM
Associate operations manager
07.2021 - 10.2023
Job overview
- Process client requests, complaints and concerns on a priority basis. Provide training material and conduct process training for new and existing team members.
- Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA).
- Streamlined operational workflows to enhance efficiency and reduce processing delays.
- Led cross-functional teams in implementing process improvements, resulting in increased productivity.
Pacific BPO, An Access Healthcare
Team Leader
06.2019 - 07.2021
Job overview
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Suggest and organize team building activities
Pacific BPO, An Access Healthcare
SME (Subject Matter Expert) and Process Trainer
01.2016 - 06.2019
Job overview
- Provide training material and conduct process training for new and existing team members.
- Taking care of software training and assessment for new team members.
- Taking care of OJT (On job training) for new team members and maintaining performance and progress.
- Developed and implemented quality assurance protocols, improving service delivery standards across operations.
- Led training programs for new team members, enhancing knowledge of healthcare compliance and best practices.
Pacific BPO, An Access Healthcare
Sr. Analyst
09.2014 - 01.2016
Job overview
- Got the responsibility as process trainer.
- Numerous times got best Employee of the month.
- Rewarded multiple times for good work and provide best help to the team.
- Handle team for several months without a team leader and achieved Clint SLA.
Salient business solution
Analyst
11.2013 - 08.2014
Job overview
- To Maximize the Collection and Bring down the Receivable
- US Based Healthcare Company, Built for purpose Company with the sole Focus of generating significant, Sustainable Improvement in Net revenue.
- Worked with Salient business solution A unit for "Avantha Group"
Accretive Health Pvt. Ltd.
Analyst
10.2011 - 10.2012
Job overview
- Received Star Performer Award for Good Performance.
- Rendering on Floor Training / Guidance to the new team members on work procedures, process flows and knowledge resources.
- Attending Conference Calls with Clients.
Education
Meerut college of CCS UniversityMeerut
LL.B
CCS UniversityMeerut
B.A
01.2011
U.P BoardAllahabad
12th
01.2006
U.P BoardAllahabad
10th
01.2004
Skills
- Hardworking
- Dedicated towards the work
- Disciplined
- Positive Attitude
- Strategic planning
- Process optimization
- Team leadership
- Reporting and documentation
- Training and development
- Project management
- Stakeholder communication
- Operations management
- Employee relations and conflict resolution
- Inventory management
- Process improvement strategies
- Client relationships
Personal Details
English
Hindi
Declaration
I do hereby declare that all the information's are given above are true to the best of my knowledge and belief.
Timeline
Operations manager
R1 RCM
10.2023 - Current
Associate operations manager
R1 RCM
07.2021 - 10.2023
Team Leader
Pacific BPO, An Access Healthcare
06.2019 - 07.2021
SME (Subject Matter Expert) and Process Trainer
Pacific BPO, An Access Healthcare
01.2016 - 06.2019
Sr. Analyst
Pacific BPO, An Access Healthcare
09.2014 - 01.2016
Analyst
Salient business solution
11.2013 - 08.2014
Analyst
Accretive Health Pvt. Ltd.
10.2011 - 10.2012
CCS University
B.A
U.P Board
12th
U.P Board
10th
Meerut college of CCS University
LL.B