Mohammad Sultan
Queens Village,NY
Summary
Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Outgoing Full-Time student pursuing flexible part-time employment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Visual Comercial
Zara
New York, NY
01.2024 - Current
- Boosted sales by engaging with customers, addressing their needs, and collaborating with team members to meet collective sales goals, while staying current on company offerings and industry trends.
- Trained new employees on customer service, money handling, and organization, while providing assistance to customers in selecting merchandise, finding accessories, and completing purchases.
Cashier
Moe's Donuts
Brooklyn, NY
02.2022 - 07.2023
- Provided exceptional customer service by answering calls, addressing inquiries, processing orders, and managing payments, while ensuring security protocols were followed.
- Trained new team members on cash register operation, stock procedures, and customer service best practices, while maintaining store organization and restocking merchandise as needed.
Front Desk Receptionist
BMCC Writing Center
Manhattan, NY
08.2021 - 04.2022
- Performed data entry into computer systems to maintain accurate records of customer information
- Explained policies and procedures to visitors
- Assisted with scheduling appointments for students
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Greeted customers, answered general questions and directed to appropriate locations
- Leveraged TutorTrack skills to input and compile data gathered from various sources
Mentor
BMCC Impact Mentoring Program
New York, NY
07.2020 - 08.2021
- Mentored individuals on professional development topics, including communication skills, problem-solving, and goal setting, while sharing personal experiences to boost self-esteem and socialization.
- Assisted in planning and supervising programs focused on personal, educational, and social development, while monitoring student performance and academic progress throughout the semester.
Waiter
Castle Senior Living at Forest Hills
Corona, NY
11.2017 - 04.2021
- Trained new employees on job duties, customer service practices, and proper table set-up techniques, while assisting in food preparation and ensuring sanitation standards were met.
- Served food and beverages to patrons, confirmed order accuracy, and supported kitchen staff with salad, appetizer, and garnish preparation.
Education
BBA - Business Administration And Management
Baruch College of The City University of New York
Manhattan, NY12-2025
Associate of Business Administration -
Borough of Manhattan Community College
New York05.2021
Arts and Science -
William Cullen Bryant High School
06.2020
Skills
- Customer Service
- Customer needs assessment
- Time management
- Cash Handling
- Staff Training
- Service Quality
- Student Records Management
- Scheduling
- Office Administration
- File Management
Certification
CPR Certification
Awards
Advance High School Diploma, William Cullen Bryant High School, 06/23/20
Languages
Spanish
English
Hindi
Punjabi
Urdu
Timeline
Visual Comercial
Zara
01.2024 - Current
Cashier
Moe's Donuts
02.2022 - 07.2023
Front Desk Receptionist
BMCC Writing Center
08.2021 - 04.2022
Mentor
BMCC Impact Mentoring Program
07.2020 - 08.2021
Waiter
Castle Senior Living at Forest Hills
11.2017 - 04.2021
Associate of Business Administration -
Borough of Manhattan Community College
Arts and Science -
William Cullen Bryant High School
BBA - Business Administration And Management
Baruch College of The City University of New York