Hi, I’m
Mohammad Talukder
Stafford,VA
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
4
years of professional experience
Work History
Quality InnStafford, VA
Front Office Manager
06.2020 - Current
Job overview
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
AmazonSpringfield, VA
Fresh Associate
03.2018 - 01.2020
Job overview
- Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
- Developed and maintained schedule for staging and delivering orders.
- Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
- Controlled and tracked inventory loss due to spoilage or unmet quality standards.
- Coordinated product rotation according to expiration date and quality parameters.
- Managed department personnel, performance management, training and workflow planning.
- Designed and delivered training for perishable department associates in required skills and areas of job responsibilities.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Jagonnath University Dhaka , Bangladesh
MBA from Business Management
12.1999
Skills
- Office Management
- Team Management
- Professional Relationships
- Business Correspondence
- Multi-Tasking Skill
- Guest Satisfaction
- Operational Requirements
- Payroll Administration
- Customer Loyalty
- Administration and Operations
- Documentation
Timeline
Front Office Manager
Quality Inn
06.2020 - Current
Fresh Associate
Amazon
03.2018 - 01.2020
Jagonnath University
MBA from Business Management