Mohammad Ujjal
Queens,NY
Overview
17
17
years of professional experience
Work History
Driver
Lyft And Uber
10.2019 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Front Desk Agent
Loews Regency New York
06.2017 - 12.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Server
Loews Regency Hotel
01.2014 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
7 Eleven Store
08.2011 - 12.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Passenger Service Agent
GMG Airlines
08.2009 - 02.2011
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Passenger Service Assistant
United Airways (BD) Ltd Executive Sales & Traffic
03.2008 - 06.2009
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Streamlined luggage handling process, coordinating with baggage handlers for proper handling of fragile items.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Oversaw ticketing, gate and ramp services.
Customer Service Agent
British High Commission, Sylhet
07.2007 - 01.2008
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma in Computer Engineering - Computer Engineering
IBIT
Sylhet, Bangladesh06.2009
High School Diploma -
Police Line High School
Sylhet, Bangladesh03.2005
Skills
- Commercial Driving
- Equipment Operation
- Passenger Assistance
- Appointment Scheduling
- System Analysis
- Hardware Development
- Data Management
- Data Collection
- Paperwork Processing
- POS Systems Expert
- Client Relations
- Computer Proficiency
- [Software] CRM System Proficiency
- Customer Service
- Key Holder Experience
Languages
Bengali
Native or Bilingual
English
Professional Working
Timeline
Driver
Lyft And Uber
10.2019 - Current
Front Desk Agent
Loews Regency New York
06.2017 - 12.2019
Server
Loews Regency Hotel
01.2014 - 06.2017
Sales Associate
7 Eleven Store
08.2011 - 12.2013
Passenger Service Agent
GMG Airlines
08.2009 - 02.2011
Passenger Service Assistant
United Airways (BD) Ltd Executive Sales & Traffic
03.2008 - 06.2009
Customer Service Agent
British High Commission, Sylhet
07.2007 - 01.2008
Diploma in Computer Engineering - Computer Engineering
IBIT
High School Diploma -
Police Line High School