Mohammad Ujjal
Queens Village,NY
Summary
\ Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Flight Controller
All Nippon Airways
03.2023 - 07.2024
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Announced flight status updates and information about gate changes over PA system.
Supervisor of Operations
Air India
05.2021 - 03.2023
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Front Desk Supervisor
Loews Regency New York
06.2017 - 12.2019
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Server
Loews Regency Hotel
01.2014 - 06.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
Sales Associate
7 Eleven Store
08.2011 - 12.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Passenger Service Agent
GMG Airlines
08.2009 - 02.2011
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Passenger Service Assistant
United Airways (BD) Ltd Executive Sales & Traffic
03.2008 - 06.2009
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Streamlined luggage handling process, coordinating with baggage handlers for proper handling of fragile items.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Oversaw ticketing, gate and ramp services.
Customer Service Agent
British High Commission, Sylhet
07.2007 - 01.2008
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Diploma in Computer Engineering - Computer Engineering
IBIT
06.2009
High School Diploma -
Police Line High School
03.2005
Skills
- Commercial Driving
- Equipment Operation
- Passenger Assistance
- Appointment Scheduling
- System Analysis
- Hardware Development
- Data Management
- Data Collection
- Paperwork Processing
- POS Systems Expert
- Leadership Qualities
- Safety Procedures
- Baggage Handling Procedures
- Airport operations awareness
- Ticketing experience
- Flight booking knowledge
- Airline regulations understanding
- Airline Policies
Timeline
Flight Controller
All Nippon Airways
03.2023 - 07.2024
Supervisor of Operations
Air India
05.2021 - 03.2023
Front Desk Supervisor
Loews Regency New York
06.2017 - 12.2019
Server
Loews Regency Hotel
01.2014 - 06.2017
Sales Associate
7 Eleven Store
08.2011 - 12.2013
Passenger Service Agent
GMG Airlines
08.2009 - 02.2011
Passenger Service Assistant
United Airways (BD) Ltd Executive Sales & Traffic
03.2008 - 06.2009
Customer Service Agent
British High Commission, Sylhet
07.2007 - 01.2008
Diploma in Computer Engineering - Computer Engineering
IBIT
High School Diploma -
Police Line High School