Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

mohammad Ullah

Upper Darby,PA

Summary

Dynamic and dedicated professional with proven customer service and teamwork skills honed at Philly Airport. Recognized for enhancing customer satisfaction and streamlining drive-thru operations, resulting in reduced wait times. Adept in cash handling and maintaining high food safety standards, consistently exceeding performance expectations through effective communication and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Crew Member

Philly Airport
11.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Education

Bachelor of Science - Business Administration

Pharika High School
Banhladesh
08.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Drive-thru operations
  • Food preparation

Additional Information

i do all kinds of works and try to learn early


Languages

Bengali+ English +hinde
Professional Working

Timeline

Crew Member

Philly Airport
11.2024 - Current

Bachelor of Science - Business Administration

Pharika High School
mohammad Ullah