Mohammad Umair Khan
Iselin
Summary
Professional sales expert with focus on delivering top-notch customer service and driving sales. Known for reliability, adaptability, and strong commitment to teamwork and achieving targets. Valued for communication skills and proactive problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Counter Salesperson
Advance Auto Parts
06.2022 - Current
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Finalized sales by completing payments and required paperwork.
General Manager
Papa John's Pizza
11.2011 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Help Desk Agent
Office of the Comptroller of the Currency
09.2007 - 09.2011
- Frontline support person (Level 1) to resolve issues
- Managed coordination with Level 2 Support
- Daily troubleshooting and assistance to customers with PC problems
- Configured PCs for deployment using Ghost
- Configured and set up network hub for conference rooms
- Managed backup process for server tapes
- Responsible for supply inventory management
- Setup and configured network printers
- Monitored and managed Wireless Access Point
- Carried out maintenance, administration, and upgrading of hardware and software
Auto Mechanic
Custom Auto Repair
05.2005 - 08.2007
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Computer Lab Assistant
Korean Community Services
04.2002 - 06.2003
- Installed and networked all computers in the facility
- Setup printers for various users
- Provided desktop support for all computer related issues
- Provided support in troubleshooting network and printer problems
Assistant Network Administrator
Lincoln Medical & Mental Health Center
06.2001 - 04.2002
- Managed overall network administration and maintenance
- Installed and deployed network applications
- Initial point of contact for network problems
- Responsible for adding new network hardware and software
- Provided regular updates on network projects/issues to management
Education
Automotive - Automotive
Lincoln Technical Institute
Union, NJ06-2005
AAS - Networking Technology
Technical Career Institute
12.2003
Skills
- Client Relationship Management
- Detailed documentation
- Good communication and presentation
- Root Cause Analysis
- Rapid Ticket Response Times
- Troubleshooting & Issue Resolution
- Strong work ethics and integrity
- Windows 7
- Windows 10
- Windows Server
- Mac OS
- IOS
- Android
- Desktops and Notebook
- Servers
- IPads
- IMac
- Android Tablets
- Printers
- Scanners
- Digital Projectors
- Routers
- Hubs
- Switches
- Wireless Access Points
- Remote Access
- Microsoft Office
- Norton Anti-virus
- McAfee Anti-virus
- Symantec Ghost
- Norton Internet Security
- VMware
- BMC Remedy
- Hyena
- Active directory
- VPN
- Upselling strategies
- Goal-oriented mindset
- Quick learner
- Returns handling
- Teamwork
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Counter Salesperson
Advance Auto Parts
06.2022 - Current
General Manager
Papa John's Pizza
11.2011 - 06.2022
Help Desk Agent
Office of the Comptroller of the Currency
09.2007 - 09.2011
Auto Mechanic
Custom Auto Repair
05.2005 - 08.2007
Computer Lab Assistant
Korean Community Services
04.2002 - 06.2003
Assistant Network Administrator
Lincoln Medical & Mental Health Center
06.2001 - 04.2002
AAS - Networking Technology
Technical Career Institute
Automotive - Automotive
Lincoln Technical Institute
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