Mohammad Waseem

• Implementation of the global Medical Information plan.

Identifying, assessing, and reporting scientific insights and trends.
• Developing metrics and reporting from Medical Information to internal stakeholders.
• Supporting development of scientific content for query management
• Identifying relevant data from scientific congresses and publications to develop Standard Response Letters (SRLs) and Standard Response Documents (SRDs), Custom Response letters (CRLs) and Frequently Asked Questions (FAQs) for response to the queries from our stakeholders in local markets.
• Delivering Global Medical Information training to ensure call center provider(s) and Medical Information personnel, Medical Field teams are knowledgeable in portfolio products.
• Support and management of internal library system to ensure adherence to copyright regulations and corporate SOPs/guidances.
• Overseeing the management of budgets, development and reporting of key performance indicators and demonstrate innovation in leveraging digital platforms to enhance Medical Information Operations.
• Coordinate revisions of Medical Information services related Medical Affairs SOPs, guidance, and policies.

• Leadership of medical information and pharmacovigilance operations team for global 15+ clients
• Oversight of process and global contact center teams (35+ Medical Information professionals)
• Multiple project management and governance
• Analyze and develop strategies for process improvements and deviation reduction
• Hiring, mentoring, performance assessments, appraisals, attrition management globally
• Review proposed regulatory changes and evaluate potential impacts on business-operations
• Train and developed department leaders and other staff for specific projects and ongoing operational needs.
• Supported health agency inspections as liaison to regulatory agencies on medical information and pharmacovigilance on behalf of organization and multiple clients
• Active participation and provide recommendations in development of technology platforms for medical information/ affairs, pharmacovigilance for example., IRMS, Ag Inquirer, Veeva, ARISg, ARGUS and RingCentral.
• Leadership around RFPs, solution models, SOWs, budget, invoices and forecasting
• Built and strengthened relationships with vendor representatives in order to maintain continuous services.
• Directed financial operations and administered budgets.
• compliance with service level agreements
• Study oversight and delivery management (Time, Budget and Quality) at country level from start-up to
  closure for multiple clients.
• Served as a main point of contact at country level for internal and external stakeholders.
• Lead weekly and monthly study team meetings and presented key metrics and status of investigator initiated trials.
• Lead problem solving and resolution efforts including management of risk, contingencies , issues
  resolution and escalation to appropriate stakeholders.
  Overall project management and governance of studies.
• Directed financial operations and administered budgets.

• Managed medical information and pharmacovigilance operations for global clients 10+
• Managed a team of 20+ medical information professional
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Participated in audits and inspections on behalf of the organization and clients
• Helped with planning schedules and delegating assignments to meet coverage and project deadlines.
• Assessed job applications and made hiring recommendations to bring in top candidates
• Planned team-building exercises to increase employee performance and job satisfaction.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

• Performed intake and follow-up for adverse events (AEs)
• Performed intake and follow-up for product quality complaints (PQC)
• Provided product information and support for incoming medical inquiries received from Physicians, Pharmacists, Consumers and Sales Representatives.
• Maintained and updated product information and related documents in Client-Specific database
• Managed Call Reviews
• Audit Preparation

• CRM process with Physicians all over India to provide them with updates and knowledge regarding customized medical and scientific support services for leading brands of GSKCH (GlaxoSmithKline Consumer Healthcare) and Abbott India Ltd.
• Developed Key Opinion Leaders (KOL)
• Promoted products of (GSK and ABBOTT) by using various case literatures, scientific CDs, FOGSI published CME modules and other Promotional inputs.
• Managed and participated in various campaigns.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
• Recognized trends within territory and industry to create proactive plans.
• Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.