Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst

Mohammad-Wesam Hamad

Torrance, California,USA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Hospitality Coordinator

Terranea Resort And Spa - Palos Verdes
02.2018 - Current
  • Responsible for Front desk staff & performance and expected to meet and exceed guest satisfaction goals always
  • Ensured each guest experience was up to par with Terranea standards and ensured maximum efficiency and performance for hotel overall
  • Ensured hotel rooms booked to maximum and had a practical backup plan for any lost/discrepant rooms
  • Sales goals met and increased month after month with overall hotel upgrade sales going up an average 19% during my time with the company.
  • Enhanced guest satisfaction by promptly addressing and resolving concerns during their stay.
  • Assisted in budget development, closely monitoring expenses to ensure cost control within the department.

Operations Manager

AT&T Wireless
12.2018 - 04.2021
  • Prepared promotional strategies to maximize company's profit and meet minimum 2-3% YOY growth.
  • Demonstrated technical selling skills and product knowledge.
  • Safety upkeep requirements and employee union/non-union negotiations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Operstions Manager

Avis Budget Group
10.2015 - 03.2018
  • Profit-driven and process-oriented manager of multimillion-dollar car rental operation and top- producing team (oversaw team of 40+ at all times)
  • History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests
  • Relied on to drive top-line and bottom-line gains regardless of supply chain challenges, production-line issues and/or union obstacles.

Education

Bachelor of Science - Hospitality Management

Cal State University
Long Beach, CA
05-2022

AS - English/Film & Theatre Arts

Florida State University
Tallahassee, FL

High School diploma -

Piper High School
Sunrise, FL

Skills

  • Quality Control Guidelines
  • Meeting Organization
  • Salesforce
  • Food Service Management
  • Sales Support
  • Clientele Relationship Development
  • Logistics Coordination
  • Customer service excellence

Certification

  • ISSA FITNESS & NUTRITION CERTIFICATION
  • CA Resident Personal Lines Broker Agent
  • CA Real Estate License

Languages

Arabic
Native or Bilingual

Timeline

Operations Manager

AT&T Wireless
12.2018 - 04.2021

Hospitality Coordinator

Terranea Resort And Spa - Palos Verdes
02.2018 - Current

Operstions Manager

Avis Budget Group
10.2015 - 03.2018

Bachelor of Science - Hospitality Management

Cal State University

AS - English/Film & Theatre Arts

Florida State University

High School diploma -

Piper High School

Similar Profiles

CREATE PROFILE
Mohammad-Wesam Hamad