MOHAMMADALI DUGAN
Hot Springs,AR
Summary
Dedicated and empathetic foreign medical graduate with several years of clinical and research experience with focus on direct patient care and medical office management. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Well-versed in assessing patients and determining diagnoses based on physical evaluations and laboratory testing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Therapeutics Supervisor
DM Clinical Research
Houston, Texas
06.2023 - Current
- Successfully worked on a wide range of protocols related to therapeutics, including Rheumatology, Pulmonology, Migraine, Diabetes, Hypertension, Psychiatric and various vaccine studies. Directly managed patient scheduling, conducted thorough screenings, and developed comprehensive training materials to ensure recruiters fully understood the protocols, ensuring GCP and HIPPA compliance.
- Worked directly with patients to ensure smooth prescreening and screening processes.
- Re-vamped training of all Therapeutic studies from a Recruitment perspective with heavy focus on combining medical knowledge with sales/study pitches.
- Directed and supervised team of starting from 15 recruiters and eventually growing to 70 Therapeutic recruiters in daily operations.
- Monitored recruiter productivity to provide constructive feedback and coaching.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified areas of process improvement through root cause analysis.
- Analyze data and reporting in order to verify that patient scheduling is being conducted in the proper manner with regard to sites, dates, times, and assignments.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Operations Manager
Simple Buyback
Houston, TX
01.2018 - 06.2023
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Developed and implemented operational procedures to ensure quality standards are met.
- Tripled electronic device processing capacity in a span of 2 years
- Engaged with existing and potential clients to gain insight into needs.
- Maintained professional network of potential clients and business opportunities.
- Mentored team members to create clear paths toward career goals.
- Developed comprehensive business development plan to achieve sustainability and annual budget goals.
- Built partnerships and strategic alliances to extend organization's brand and increase avenues of support.
- Implementing and revising QA checkpoints as industry evolved ensuring the business can adapt to these changes.
Manager and STEM Tutor
Capabilities LLC
Charleston, SC
09.2015 - 12.2021
- Designed comfortable tutoring environment conducive to learning.
- Lead tutor in Standardized Test prep like ACT Science, ACT Math, SAT Math, GRE Quantitative reasoning
- Tutored subjects ranging from Chemistry, AP Chem, AP Physics, All levels of Algebra, Trigonometry, Geometry, Anatomy, Physiology, Pathology, Biology, AP Biology
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Trained and guided team members to maintain high productivity and performance metrics
- Maximized performance by monitoring daily activities and mentoring team of associates
- Managed appointment requests from clients and scheduled other tutors
- Implemented new technology to make scheduling and communication more efficient and hassle-free
- Communicated to parents at the end of each session regarding the student's session
- Communicated with teachers regarding the student's progress, missed assignments, and future tests, quizzes, and exams
- Worked with students with Special needs like Autism, Dyslexia, ADHD, ODD, Auditory processing disorder etc
- Attended School IEP and 504 meetings for students needing specific accommodations
- Structured payment plans with parents in order to lessen the Accounts Receivables
- Structured different pricing plans in order to increase revenue and maximize profit for the institution
- Counseled and guided high school seniors regarding College admission procedures and requirements.
Clinical Specialist and Research Assistant
Dr. Adnan Yousuf
Houston, TX
01.2019 - 08.2020
- Facilitated clinical support to the physician and the team.
- Updated medical charts and maintained accurate records and digital filing systems.
- Educated patients and family members on treatments, diagnoses and prognoses.
- Demonstrated clinical knowledge, expertise and proper usage of EMR systems.
- Trained and educated students and junior staff members on clinical procedures and best practices.
- Collaborated closely with fellow practitioners to discuss clinical cases and determine appropriate therapies.
- Examined patients and compiled health histories.
- Listened to patients and returned calls promptly to deliver exemplary service.
- Ordered laboratory tests and imaging scans to complete further investigations.
- Referred patients to outside specialists or hospital admission for more advanced care.
Education
MBBS - Medicine & Surgery
DOW UNIVERSITY OF HEALTH SCIENCES
01.2015
Associate of Science - Pre-Medicine
Bahria College
Karachi05.2009
Skills
- Interpersonal and written communication
- History and Physical, Vitals, Assistance with procedures, Immunizations, sending in Lab, imaging and prescription orders
- Patient Flow Management
- Direct Patient Care
- Implementing treatment plans
- Electronic Medical Records
- Chronic Disease Management
- Interpreting lab and pathology results
- Referral Coordination
- Problem Anticipation and Resolution
- Team Leadership
- High-pressure environments
Accomplishments
- JJC Cochrane Research Classes from PMA ( Pakistan Medical Association) in 2012
- Completed clinical rotations in Surgery, Medicine, Surgical and Medical ICU, ENT, Gynae/Obs, Pediatrics, Ophthalmology, Urology, Dermatology, Anesthesiology, Psychiatry and Radiology at JPMC (Jinnah Post Graduate Medical Centre)
- Performed Clinical Electives in the Dept of Cardiology at Shifa International Hospital, Islamabad, Pakistan (February 2014)
- Performed Clinical Electives in the Dept of Cardiology at Liaqat National Hospital, Karachi, Pakistan (December 2011)
- Performed Clinical electives in the Emergency Department of NICVD (National Institute of Cardiovascular Diseases), Karachi, Pakistan (December 2010)
- Performed a study on “Comparison between the learning environment of Private and Government Hospitals in relation to Gender” in ICEHSR-14 in Karachi, Pakistan
- Current Volunteer at Shifa Community Center in Houston, Texas
- Treasurer of Central Mosque of Charleston June 2017-Jan 2019
- Financial Executive Member of an NGO; "Patients Helping Hands" (Jan 2012- Present)
- Took an active part in organizing events, awareness campaigns, fundraisers and carnivals at school and college
Certification
- BLS and ACLS - 2023
- USMLE CS
- GCP for Clinical Trials with Investigational Devices and Medical Devices - CITI Program
- IATA and OSHA - CITI Program
- Biomedical Research - CITI Program
- CRC - CITI Program
Languages
English
First Language
Spanish
Beginner
A1
Urdu
Proficient (C2)
C2
Timeline
Therapeutics Supervisor
DM Clinical Research
06.2023 - Current
Clinical Specialist and Research Assistant
Dr. Adnan Yousuf
01.2019 - 08.2020
Operations Manager
Simple Buyback
01.2018 - 06.2023
Manager and STEM Tutor
Capabilities LLC
09.2015 - 12.2021
MBBS - Medicine & Surgery
DOW UNIVERSITY OF HEALTH SCIENCES
Associate of Science - Pre-Medicine
Bahria College
Similar Profiles
Giovanni GonzalezGiovanni Gonzalez
Medical & Sales Trainer at DM Clinical ResearchMedical & Sales Trainer at DM Clinical Research
Melanie OchoaMelanie Ochoa
PBMC Laboratory Technician at DM Clinical ResearchPBMC Laboratory Technician at DM Clinical Research
Jaya KoonjbearryJaya Koonjbearry
Clinical Research Coordinator at DM Clinical ResearchClinical Research Coordinator at DM Clinical Research
Tracey BauerTracey Bauer
Travel CCHT (Certified Clinic Hemodialysis Tech) at Healthcare Support StaffingTravel CCHT (Certified Clinic Hemodialysis Tech) at Healthcare Support Staffing
Hollie BonnerHollie Bonner
Shift Leader/Night Manager at Sonic Drive-InShift Leader/Night Manager at Sonic Drive-In