Mohammad Asif Bayat
Philadelphia,PA
Summary
Adept ICT Supervisor with a proven track record at Medecins Sans Frontieres, enhancing IT infrastructure and optimizing network performance. Expert in hardware repair and software configuration. Achieved significant improvements in system efficiency and user support, demonstrating a strong blend of technical prowess and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ICT Supervisor
Medecins Sans Frontieres
09.2022 - 02.2024
- Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools, and services in the mission,
- Supervising, implementing, and improving data security protocols (data saving, firewall, User Access rights, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
- Providing technical support and presenting all users with MSF standards, policies, protocols, and procedures.
- Providing advanced technical support to logistics experts dealing with IT and Telecom systems.
- Providing all users educational support (briefing, training, and support, etc.).
- Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems;
- Providing regular activity reports for the sites under his/her responsibility following MSF guidelines.
- Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
- Participating in establishing the annual budget of the IT and Telecom families.
- Providing his/her technical expertise in the local purchase process;
- Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
- Performing any other task, specific to his/her specialty area, as defined in his/her job description and according to the line manager.
- installation and configuration of network devices including firewalls, internet switches, access points, and point-to-point devices. Ensured seamless connectivity and optimal performance of network infrastructure.
- Installation of Computer Hardware, Software, Printers and Scanners.
- Installed and maintained both analog CCTV systems and IP-based CCTV solutions. Configured cameras, monitors, and recording equipment to provide effective surveillance coverage. Conducted regular system checks and troubleshooting to ensure functionality.
- Install and set up VOIP PBX systems, specializing in Yeastar products and IP phones. Configured phone lines, extensions, and call routing to optimize client communication capabilities. Provided ongoing support and maintenance for VOIP systems.
- Installation of Magtouch Security Systems for the company.
- Inventory of all IT Equipment and devices managed and updated through the Inventory documents.
- Email Management Creation and deletion and updating company Emails.
- Responding promptly to service issues and requests, providing technical support across the company.
- Monitoring and maintaining computer systems and networks, ensuring they run efficiently
- Responding promptly to service issues and requests, providing technical support across the company
- Repairing and replacing equipment as necessary, potentially working with external suppliers
- Setting up accounts for new users and assisting with password or login problems
- Providing support, including procedural documentation and relevant reports
- Setting up and managing backups and restoring systems when necessary
- Ensuring security through access controls, backups, and firewalls
- Testing new technology and providing feedback to IT managers or project leaders
- Conducting electrical safety checks on computer equipment to ensure compliance with health and safety regulations
- Training staff members on how to use various hardware and software
- Participating in the planning and implementation of new IT projects and initiatives
- Proficiently installed HF and VHF radio antennas, optimizing signal reception and transmission capabilities for enhanced communication efficiency.
- Expertly configured HF radio stations, VHF radio stations, and VHF radio handsets to meet specific communication requirements, ensuring seamless connectivity for the company.
- Supported users remotely through help desk functions, delivering efficient resolutions to technical issues on various platforms.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
IT Officer
National Statistics & Information Authority
07.2020 - 09.2022
- I configured desktop computers and laptops according to organizational requirements, ensuring optimal performance and user satisfaction.
- I have installed various operating systems and software applications tailored to the organization's needs, enhancing productivity and efficiency.
- We conducted regular checks for computer errors and viruses, implementing necessary measures to safeguard data and systems integrity.
- Set up network devices such as routers, access points, and switches to establish a reliable and secure network infrastructure.
- Installed and configured biometric devices, DSLR cameras, and printers to meet organizational needs for security and operational efficiency.
- Managed network errors and repaired malfunctioning peripherals promptly to minimize downtime and maintain operational continuity.
- Installed Analog PBX telephone systems for internal communication, facilitating seamless connectivity and efficient communication within the organization.
- Provided IT training to staff members on software applications and devices, empowering them to leverage technology effectively in their roles.
- Installed security cameras and set them up for remote monitoring via the internet, enhancing surveillance capabilities and ensuring a secure environment.
- Installed and set up internet cables throughout the organization building, optimizing connectivity and network performance for all users.
IT Desktop Support
Roshd Private High School
11.2019 - 06.2020
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to maintain system integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
Maintenance Trainer or Mentor
Automotive Management Services
12.2017 - 10.2019
- providing maintenance Training Afghan National Police ( ANP).
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- providing S2S (Shoulder to Shoulder) Training hands on Maintenance.
- providing first Aid training to ANP and other trainers.
- providing training on Safe work Area in Workshop to ANP.
- participating in daily meeting on training overcomes.
- providing daily and weekly and monthly report.
- documentation of the training status on different platform.
- performing as training site lead to manage other trainers to achieve the goal.
Education
Bachelors of Computer Application - Software Engineering
Sharda University
Uttar Pradesh , India11.2016
Skills
- Training and mentoring
- Complex Problem-Solving
- Application support
- Hardware Repair
- Software configuration
- Mobile Device Management
- Helpdesk operations
- Network diagnostics
- Customer service expert
- User Support
- Technical Support
- System Administration
Accomplishments
achievement to install best wireless communication in the Bost Hospital to use 25% of the dedicated budget.
Administration of the System and Networks to bring down the Budget Usage but with required Quality.
Certification
- Training Certificate on CyberSecurity provided by Lucidus - India
- Certification of web developing using PHP NIIT - India
- Training Certificate on Geographical information System - MSF Kabul.
Languages
English
Full Professional
Persian
Native or Bilingual
pashto
Native or Bilingual
Timeline
ICT Supervisor
Medecins Sans Frontieres
09.2022 - 02.2024
IT Officer
National Statistics & Information Authority
07.2020 - 09.2022
IT Desktop Support
Roshd Private High School
11.2019 - 06.2020
Maintenance Trainer or Mentor
Automotive Management Services
12.2017 - 10.2019
Bachelors of Computer Application - Software Engineering
Sharda University
- Training Certificate on CyberSecurity provided by Lucidus - India
- Certification of web developing using PHP NIIT - India
- Training Certificate on Geographical information System - MSF Kabul.
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