Mohammad Elyas Popalzai

• Lead and assisted with 4 major Migration projects.
• Mastered M365 Admin Center, Sharepoint Admin Center, Exchange Admin Center, Teams Admin Center and Azure AD.
• Working in depths of Azure such as making policies and initiating rules and regulations .
• played key rule in 3 big migrations.
• As the sole Sharepoint Administrator, Effectively managed and maintained the company's SharePoint, demonstrating strong independent working skills and the ability to handle complex tasks with minimal supervision.
• Onboarding, Offboarding users in M365 Admin Center, Azure AD.
• Building, installing software and re-imaging laptops for each migrations.
• Using Halo as ticketing system and reaching out to user's issue post and pre migrations.
• setting up daily meeting with users do discuss their issues.
• worked with Network Engineers discussing how to perform each migration to its best.
• Occasionally working till 1AM and on weekends during migration weeks.
• Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
• Assessed technical complexity of tickets to escalate to Tier 3 team.
• Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
• Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.

• Primary Administrating Sharepoint
• Managed and maintained Microsoft 365 tenant, including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Implemented and enforced security policies using Microsoft 365 Security & Compliance Center.
• Conducted regular audits and assessments of Microsoft 365 services to ensure compliance with organizational policies.
• Administrating Jira and Trello
• Microsoft Exchange Administration
• Adding/Removing employees through Active Directory, and editing their permissions.
• Adding/Removing and editing employees Zoom account through Zoom Admin.
• I was setting up cameras and presentation displays for Quarterly board meetings, and assisting participants with any IT related issues.
• Setting up desks for new employees by wiring the monitors and connecting every device to a Docking station.
• Maintaining and troubleshooting Konice, HP etc.. Printers. Physically and through IP address.
• Remotely assisting employees using software called ( Logmein).
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Developed and tested new product offerings prior to release to assist development team in bug identification.

• Managed and maintained Azure infrastructure, including virtual machines, storage accounts, and networking resources.
• Implemented and managed Azure Active Directory for user authentication and authorization.
• Deployed and managed Azure Kubernetes Service (AKS) for containerized applications.
• Configured and monitored Azure Security Center to ensure compliance and security best practices.
• Automated deployment and management tasks using Azure Resource Manager (ARM) templates and PowerShell scripts.
• Managed Azure cost optimization by monitoring and analyzing resource usage and implementing cost-saving measures.
• Provided support and troubleshooting for Azure-related issues, ensuring minimal downtime and service disruption.
• Created and maintained detailed documentation for Azure configurations, processes, and procedures.

• Assisted in the migration of on-premises email systems to Exchange Online.
• Configured and managed SharePoint Online sites and libraries for departmental collaboration.
• Deployed and configured Microsoft Teams for organization-wide communication and collaboration.
• Monitored and resolved issues related to Microsoft 365 services, ensuring minimal downtime and disruption.
• Provided training sessions and workshops for employees on effective use of Microsoft 365 tools.
• Implemented multi-factor authentication (MFA) to enhance security of Microsoft 365 accounts.
• Assisted with the rollout of Office 365 ProPlus across the organization, ensuring a smooth transition for users.

Managed Active Directory synchronization with Azure AD for seamless user management across on-premises and cloud environments.
Configured and administered Intune for mobile device management (MDM) and mobile application management (MAM).
Set up and maintained Microsoft 365 groups and distribution lists for efficient communication and collaboration.
Troubleshooted and resolved connectivity issues with Outlook and other Office 365 applications.
Monitored usage and performance of Microsoft 365 services, optimizing configurations as needed.
Coordinated with vendors and third-party service providers to resolve escalated issues and implement best practices.
Participated in planning and execution of business continuity and disaster recovery strategies involving Microsoft 365 services.