Mohammad Faiz Siddiqui
Indianapolis,IN
Summary
Results-driven Front Desk Supervisor with a successful history at JW Marriott Indianapolis, recognized for improving customer service and optimizing operations to boost profitability. Proficient in cash control and team development, leveraging strong organizational and problem-solving skills to consistently exceed guest expectations. A proven leader in staff training, enhancing overall guest relations through effective team management.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
JW Marriott Indianapolis
Indianapolis, IN
03.2024 - Current
- Achieved $97,000 in upsells, a record-breaking milestone in White Lodging’s history.
- Awarded “Best of the Best” employee for Q3 2024 for exemplary performance.
- Managed front office operations, ensuring seamless guest experiences, and efficient processes.
- Formulated schedules to manage workloads while adhering to budget requirements.
- Conducted night audits to verify daily financial transactions and reports.
- Created detailed assessments of staff attendance, efficiency, and impact for performance evaluation.
- Handled payments, cashiering tasks and credit card transactions precisely.
- Contributed to meetings focused on developing methods for increasing profitability.
- Trained and mentored front office staff to maintain brand standards and enhance team productivity.
Front Office Cashier
The Oberoi's Hotels and Resorts
Kolkata, West Bengal
06.2022 - 01.2024
- Earned 3 “Best Employee of the Month” awards and 3 “Best Grooming” awards.
- Used suggestive selling techniques to promote add-on sales.
- Addressed customer complaints or concerns in a timely manner.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved discrepancies between customers' receipts and bank statements quickly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Balanced cash drawers at the beginning and end of shifts.
- Answered customers' questions and provided information on store procedures or policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed cash, credit, and check payments accurately and efficiently.
Hospitality Intern
Taj Falaknuma Palace, India
Hyderabad, Andhra Pradesh
12.2020 - 05.2021
- Earned commendations for exceptional performance in front office, food and beverage service, sales, and marketing.
- Set record with 120 guest recognitions within a single month during internship at Taj Falaknuma.
- Scheduled transportation, sightseeing tours, and restaurant bookings for clients.
- Assisted in maintaining the inventory of supplies, equipment, and other materials used in hospitality operations.
- Reserved rooms, changed reservations, and added special request notes to reservations electronically in the reservations system.
- Offered concierge services, such as providing information about nearby attractions or transportation options.
- Prepared detailed reports on daily operations for management review.
- Participated in training sessions on topics related to hospitality operations.
- Responded promptly to complaints or requests from guests.
- Attended to guest preferences and resolved issues by actively listening to understand individual needs, and working with various department staff to provide effective solutions.
Education
Bachelor of Science - Hospitality Administration And Management
Jagran Lakecity University
Bhopal, India05-2022
High School Diploma -
St. Joseph Cathedral School
Lucknow06-2019
Skills
- Guest Arrival and Departure Oversight
- Cash control
- Account Modifications
- Staff training and development
- Time management
- Property management systems
- Data entry efficiency
- Cash handling accuracy
- Listening skills
- Problem-solving skills
- Team building proficiency
- Scheduling and planning
- Organizational expertise
- Team building and supervision
- VIP guest relations
Affiliations
- Core Committee Member | Jagran Lakecity University Events (2019–2020)
• Organized university-wide events, managing logistics and coordinating with cross-functional teams. - Chief Coordinator | JLU Photography and Cultural Club (2020–2022)
• Led cultural activities and photography initiatives to enhance campus engagement. - Social Media Manager | JLU Social Media Platforms (2019–2020)
• Managed content creation and strategy for Facebook, Instagram, and Twitter, increasing engagement by 20%. - Student Representative | JLU Alumni Association (2022)
• Represented student interests and facilitated connections between alumni and current students.
Accomplishments
- First in White Lodging’s history to achieve $97,000 in upsells within one year.
- “Best of the Best” employee for Q3 2024, JW Marriott Indianapolis.
- 3 “Best Employee of the Month” awards, The Oberoi Grand, Kolkata.
- Received Letters of Appreciation while doing internship from Taj Falaknuma , India for outstanding service in Front Office, F&B Service, and Sales & Marketing.
- Highest number of guest recognition on TripAdvisor for the annual year 2023.
- Gained 1st position in 5th AUAP Student English Virtual Speech Competition, Global Education Forum Hackathon- Edtech Challenge powered by UCJC and Daily College Model United Nations.
- Awarded the Gold Medal for Outstanding Academic Performance at Jagran Lakecity University.
- Featured in a widely-viewed YouTube vlog by Daily Max during his check-in at The Oberoi Grand Kolkata, India , garnering over 2 million views and showcasing exceptional guest service.
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Arabic
Limited
Timeline
Front Desk Supervisor
JW Marriott Indianapolis
03.2024 - Current
Front Office Cashier
The Oberoi's Hotels and Resorts
06.2022 - 01.2024
Hospitality Intern
Taj Falaknuma Palace, India
12.2020 - 05.2021
Bachelor of Science - Hospitality Administration And Management
Jagran Lakecity University
High School Diploma -
St. Joseph Cathedral School
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