Mohammad Fayaz Khushzad

• Answering calls for technical assistance with computers and software from customers, including managing a PBX telephone system.
• Installing and configuring new computer systems, network infrastructure, and software.
• Creating and managing user accounts and profiles on company networks.
• Implementing software updates, also referred to as patches.
• Setting up and customizing operating systems, anti-virus programs, and various applications, including Microsoft Office suite.
• Troubleshooting and resolving issues related to network connectivity and both hardware and software malfunctions.
• Managing and documenting inventories of computer hardware and software.
• Maintaining a detailed log of technical problems and their resolved solutions for future reference.
• Managing and maintaining CCTV systems for security and surveillance.

- Engaged prospective clients by addressing their inquiries about products and services and providing recommendations for additional offerings.
- Initiated customer accounts by documenting their details accurately.
- Addressed and resolved product or service issues by understanding the customer's concerns, identifying the root cause, choosing and explaining the most effective solution, and swiftly implementing corrections or adjustments to guarantee satisfactory resolution.
- Managed financial accounts through careful processing of customer transactions.
- Recommended potential products or services to management by gathering and analyzing customer data and understanding their needs.
- Compiled product or service reports through detailed collection and analysis of customer feedback.
- Contributed to the team's success by achieving necessary goals and outcomes.

- Addressing and solving IT support queries raised by employees.
- Responding to staff inquiries about computer systems.
- Collecting and analyzing information to identify and diagnose computer system issues.
- Adjusting configurations, settings, and access rights to resolve computer-related problems.
- Creating login credentials for new employees as part of their introduction process.
- Installing and updating necessary software and hardware drivers, as well as maintaining current ones.
- Keeping employees informed about the progress of their IT service requests.
- Documenting all IT service requests and keeping ticket records up-to-date.

- Creates and implements educational curriculum plans that encourage student learning, promote engaging class discussions, and guarantee student participation.
- Offers tutoring and academic advice to students, keeps records related to classes, and evaluates student assignments.
- Works in partnership with fellow educators on research interests and extracurricular activities, offering support and collaboration.