Dynamic professional with a proven track record at Mustafa Neymati Pharmacy and EPI department,excelling in staff management and customer service. Recognized for enhancing team productivity and morale through effective training and mentoring. Skilled in project management and data analytics, driving successful outcomes while fostering a collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Drugstore Workers
Mustafa Neymati Pharmacy
02.2018 - 11.2020
Worked fast to complete tasks and meet daily deadlines.
Followed instructions and procedures to complete assigned tasks.
Cleaned and straightened work areas to maximize productivity and safety.
Loaded, unloaded, and moved material to and from storage and production areas.
Improved team morale and productivity through effective communication and active listening skills.
Reported defective products or machinery to supervisor.
Contributed to team success by completing jobs quickly and accurately.
Developed strong cooperative relationships with coworkers and managers.
Operated register to process payments and collect cash payment for order totals.
Assisted with inventory counts and stocking of merchandise.
Assisted customers in selecting merchandise best suited to needs.
Monitored and verified merchandise for proper prices and labels.
Collected, arranged, and input information into database system.
Maintained database systems to track and analyze operational data.
Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor
Ministry of Public Health Department of EPI
01.2020 - 10.2023
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Created and managed project plans, timelines and budgets.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Education
High School Diploma -
Azerakhsh High School
Mazar-e-Sharif Balkh Afghanistan
04-2020
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Staff discipline
Team building
Processes and procedures
Project management
Relationship building
Schedule development
Business administration
Business development
Data analytics
Policy and procedure development
Certification
Motivation Stage Certification
Youth Developers summit Certification
Deportment of public health certificates
Bakhtar Development Network BDN certificate
Languages
Persian
Native or Bilingual
Pashto
Professional Working
English
Full Professional
Timeline
Supervisor
Ministry of Public Health Department of EPI
01.2020 - 10.2023
Drugstore Workers
Mustafa Neymati Pharmacy
02.2018 - 11.2020
High School Diploma -
Azerakhsh High School
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