Mohammad Hamza Ahmad
Premier Customer Care
Jeddah
Summary
Organized Logistics Specialist with 17 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
Observant Customer Care with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
21
21
years of professional experience
3
3
Languages
Work History
Logistics Specialist
FedEx Saudi Arabia
03.2022 - Current
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assigned and designated job territories to customer care staff according to performance and history.
- Provided customers with status updates for tracked packages.
Major Account Executive
TNT Express
09.2015 - 02.2022
- Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Special Service Representative
TNT Express
01.2013 - 08.2015
- Developed and updated databases to handle customer data.
- Exceeded performance targets consistently, receiving recognition from management for outstanding achievements.
- Investigated and resolved accounting, service and delivery concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Executive
TNT Express
02.2012 - 12.2012
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
Receptionist
United Parcel Service, UPS
12.2010 - 10.2011
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Answered central telephone system and directed calls accordingly.
Customer Service Representative
United Parcel Service, UPS
10.2009 - 11.2010
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
TNT Express
10.2007 - 07.2008
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Graphic Designer
TALAQI ADD AGENCY
04.2003 - 07.2007
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Completed in-depth product design tests using updated software tools.
- Mentored junior designers and provided design guidance to improve standards of overall team output.
- Implemented new designing software programs to streamline design workflow, resulting in reduced project timelines.
Education
Intermediate - Intermediate
Islamia Inter College Lucknow
Lucknow, INDIA 04.2001 -
Skills
Logistics Software Proficiency
Personal details
Nationality - Indian
Date of Birth - 04/05/1978
Iqama Status - Valid
Driving License - Valid
Marital Status - Married
Timeline
Logistics Specialist
FedEx Saudi Arabia
03.2022 - Current
Major Account Executive
TNT Express
09.2015 - 02.2022
Special Service Representative
TNT Express
01.2013 - 08.2015
Customer Service Executive
TNT Express
02.2012 - 12.2012
Receptionist
United Parcel Service, UPS
12.2010 - 10.2011
Customer Service Representative
United Parcel Service, UPS
10.2009 - 11.2010
Customer Service Representative
TNT Express
10.2007 - 07.2008
Graphic Designer
TALAQI ADD AGENCY
04.2003 - 07.2007
Intermediate - Intermediate
Islamia Inter College Lucknow
04.2001 -
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