Mohammad Hussein Rashid

• Maintained detailed records of trades, facilitating regular performance evaluations and continuous improvement efforts.
• Optimized portfolio performance by conducting thorough research on various cryptocurrencies and blockchain projects.
• Streamlined trade execution through the implementation of algorithmic trading bots and automation tools.
• Contributed to the growth of a successful cryptocurrency trading group through active participation in discussions, sharing insights, and assisting new members with navigating the digital asset landscape.
• Buying and selling Altcoins and memecoins and being an expert adviser

Creating a robot for internal and external depositing and withdraw system for all the clients who live in Iraq & Iran and have difficulty to buy and sell Cryptocurrencies.

• Increased portfolio performance by consistently identifying high probability trade setups using technical and fundamental analysis.
• Optimized trading systems by regularly conducting backtesting procedures for strategy validation purposes.
• Managed risk exposure for optimal returns, implementing disciplined stop-loss orders and position sizing techniques.
• Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
• Developed strong communication skills through frequent interactions with brokers, sales teams, research analysts and colleagues.
• Participated in industry conferences to stay current on best practices in foreign exchange trading and risk management techniques.

• Designed a knowledge base for customers to access self-help resources, decreasing the need for direct support assistance.
• Reduced response times for customer inquiries by optimizing ticketing system processes and prioritizing urgent issues.
• Mentored junior team members to develop their problem-solving skills and advance within the company.
• Enhanced customer satisfaction by implementing effective support strategies and streamlining team workflows.
• Established clear performance metrics for the team, allowing for better tracking of progress and identification of areas needing improvement.
• Maintained a high level of customer satisfaction by implementing tailored solutions for individual clients, leading to increased retention rates.
• Developed comprehensive training materials for new team members, improving onboarding efficiency and overall team performance.
• Analyzed support data to identify trends and inform decision-making about product improvements or additional training requirements.

• Mentored junior team members, fostering professional growth and development within the department.
• Identified trends in customer feedback, proposing solutions for improvement in product offerings.
• Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Provided primary customer support to internal and external customers.
• Developed innovative strategies to address recurring issues more effectively, minimizing repeat contacts from customers.
• Established strong relationships with key clients, leading to high levels of retention and repeat business.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services, and company information.
• Assisted customers by answering questions and responding to inquiries.
• working as a full time specialist on whatsapp and telegram.