Mohammad Irfan Khan
Hilton Head Island,SC
Summary
Innovative Restaurant Manager with more than 11 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager Trainee
Marriot Hotels And Resorts
Hilton Head Island, SC
12.2023 - Current
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Created detailed reports on weekly and monthly revenues and expenses.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved problems or concerns to satisfaction of involved parties.
- Delegated work to staff, setting priorities and goals.
- Managed accounts payable, accounts receivable and payroll.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed strategies for improved operational efficiency and customer satisfaction.
Operations Manager
Dohatna Hospitality
Doha, Qatar
10.2022 - 12.2022
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Restaurant Manager
UNIONSKILL INTERNATIONAL (M.H ALAJERY RESTAURANT)
Riyadh, SAUDIA ARABIA
01.2020 - 06.2022
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Updated computer systems with new pricing and daily food specials.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Dining Room Manager
Kempinski hotel
Riyadh, Saudi Arabia
04.2016 - 12.2019
- Delegated work to staff, setting priorities and goals.
- Maintained inventory of supplies and equipment necessary for daily operations.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed daily operations of restaurant, ensuring customer satisfaction.
- Ordered necessary supplies from vendors in order to maintain adequate stock levels.
- Coordinated special events such as banquets, parties, weddings.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests, and canceled items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted in the training and development of new dining room staff members.
Captain Supervisor
Hilton Hotel & Resorts Worldwide
Makkah, Saudi Arabia
03.2014 - 03.2016
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Food Service Worker
Swissotel Makkah
Makkah, Saudi Arabia
06.2012 - 01.2014
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Acquired new skills to support team and further accommodate customer needs.
- Refilled condiments, napkins and server workstations.
- Utilized point-of-sale systems for taking orders from customers.
- Followed recipes and customer requests to prepare meals.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Ensured that all foods were prepared according to health department regulations.
Education
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Kolkata10-2012
Advance Diploma In Hotel Management - Hotel, Motel, And Restaurant Management
International Institute Of Hotel Management
Kolkata ,India05-2012
Bachelor of Science - Hotel And Catering Management
Punjab Technical University
Jalandhar ,India05-2012
Skills
- Staff Management
- Schedule Coordination
- Recruitment
- Menu Development
- Restaurant Operations Management
- Labor and Food Cost Control
- Proven Sales Record
- Complaint Resolution
- Staff Scheduling
- Supply Chain Management
- Brand Standards Promotion
- TIPS Certified
Affiliations
- Qualified Trainer With Lobster Ink .
- Qualified Certification Train How to A Trainer
Accomplishments
- Best Employed Of the Month In all Organization
- CERTIFICATE AWARD FOR MANAGER DEVELOPED PROGRAM MODULE
Certification
- T.I.P.S Certified
- Lobster Ink (100) % Achievement
- Certified Trainer for Crystal Hygiene (Middle East)
Languages
English
Native/ Bilingual
Arabic
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Manager Trainee
Marriot Hotels And Resorts
12.2023 - Current
Operations Manager
Dohatna Hospitality
10.2022 - 12.2022
Restaurant Manager
UNIONSKILL INTERNATIONAL (M.H ALAJERY RESTAURANT)
01.2020 - 06.2022
Assistant Dining Room Manager
Kempinski hotel
04.2016 - 12.2019
Captain Supervisor
Hilton Hotel & Resorts Worldwide
03.2014 - 03.2016
Food Service Worker
Swissotel Makkah
06.2012 - 01.2014
Bachelor of Arts - Hospitality Management
International Institute of Hotel Management
Advance Diploma In Hotel Management - Hotel, Motel, And Restaurant Management
International Institute Of Hotel Management
Bachelor of Science - Hotel And Catering Management
Punjab Technical University
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