Mohammad Ismail Hossain Jony
Ocean Springs,MS
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Ascott The Residence
DHAKA, New Mexico
06.2023 - 05.2024
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Responded promptly to inquiries regarding availability of rooms and rates.
Management Trainee Intern
Dhaka Regency
Khilkhet, Dhaka, Bangladesh
01.2023 - 05.2023
Trainee
Hotel Sea Princess
Coxs Bazar,Chittagong , Bangladesh
11.2020 - 02.2021
- Assisted in the development and implementation of training programs for new employees.
- Provided support to existing staff on various tasks and duties.
- Maintained records of employee training activities and performance evaluations.
Education
BSC in Airlines Tourism And Hospitality - AIRLINES TOURISM AND HOSPITALITY
Lovely Professional University, Punjab
Jalandhar, Punjab, India06-2021
H.S.C - Science Education
Birsrestho Munshi Abdur Rouf Public School And Col
Pilkhana, Dhaka05-2017
High School Diploma -
Cumilla Zilla School
Cumilla, Chittagong 03-2015
Skills
- Shift change management
- Loyalty promotion
- Room charging
- Concierge support
- Check-in coordination
- Guest accommodations
- Cash handling experience
- Language proficiency
- Room availability
- Housekeeping collaboration
- Reservation coordination
- Guest reservation management
- Guest Relations
- Reservation Management
- VIP services
- Problem-solving aptitude
- Financial Transactions
- Communication
- Problem-solving abilities
- Dining reservations
- Room booking
- Vendor Relations
- Travel Arrangements
- Crisis Management
- Public relations
- Information research
- Tourism Management
- Complaint Handling
- Salesmanship
- Arrange transportation
- Property Management Systems
- Guest experiences
- Professionalism
- Multitasking Abilities
Timeline
Guest Service Representative
Ascott The Residence
06.2023 - 05.2024
Management Trainee Intern
Dhaka Regency
01.2023 - 05.2023
Trainee
Hotel Sea Princess
11.2020 - 02.2021
BSC in Airlines Tourism And Hospitality - AIRLINES TOURISM AND HOSPITALITY
Lovely Professional University, Punjab
H.S.C - Science Education
Birsrestho Munshi Abdur Rouf Public School And Col
High School Diploma -
Cumilla Zilla School
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