Mohammad Jamshid Wardak
PSA Supervisor
Richardson,Texas
Summary
Dynamic leader with proven expertise in employee schedule management and team building, honed at Prospect Airport Service. Excelled in elevating customer satisfaction and streamlining workflow, demonstrating exceptional problem-solving and leadership skills. Achievements include mentoring new hires and leading teams to exceed service goals.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Prospect Airport Service, DFW Int'l Airport
Dallas, TX
04.2022 - 11.2024
- Delegated work to staff, setting priorities and goals.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Issued work schedules, duty assignments, and office or administrative staff deadlines.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Customer Service Representative
Azizi Developments
Kabul, Kabul
02.2020 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Amani High School
Kabul, Afghanistan02-2022
Associate of Arts -
Richland College
Dallas, TXSkills
- Employee schedule management
- Complaint resolution
- Team building and leadership
- Problem-solving
- Policy enforcement
- Issue resolution
- New hire training
- Team leadership
- Workflow coordination
- Work prioritization
Timeline
Customer Service Supervisor
Prospect Airport Service, DFW Int'l Airport
04.2022 - 11.2024
Customer Service Representative
Azizi Developments
02.2020 - 08.2021
High School Diploma -
Amani High School
Associate of Arts -
Richland College
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