Mohammad Jawed Sarwari
Alexandria,VA
Summary
Dynamic and results-driven professional with a proven track record at T.J. Maxx, excelling in team leadership and customer relations. Skilled in workload prioritization and problem-solving, I successfully enhanced store performance and customer satisfaction through effective training and collaboration, fostering a positive work environment that drove sales growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Coordinating Supervisor
T.J. Maxx Retail Store
02.2024 - Current
- Coordinated daily operations to ensure efficient store performance and customer satisfaction.
- Trained new staff on company policies, procedures, and operational best practices.
- Monitored inventory levels and assisted in stock replenishment to maintain product availability.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Assisted in conflict resolution among team members to foster a positive work environment.
- Conducted regular audits of store displays to ensure compliance with company standards.
- Collaborated with management on promotional events, enhancing customer engagement and sales growth.
- Established a positive work environment by promoting collaboration, open communication, and mutual respect among team members.
- Trained new hires on company policies and procedures ensuring a smooth onboarding experience.
- Developed strong relationships with clients, ensuring long-term partnerships and repeat business opportunities.
- Facilitated regular team meetings for status updates, addressing challenges proactively, and maintaining alignment with company goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Sales Associate
Grocery Store
03.2024 - 02.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory levels through regular stock checks and restocking efforts.
- Operated point-of-sale systems accurately to ensure efficient transaction processing.
- Collaborated with team members to improve store layout for optimal customer flow.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Associate
Amazon Warehouse
02.2022 - 02.2023
- Streamlined inventory management processes to enhance accuracy and reduce errors.
- Trained new associates on safety protocols and operational procedures for optimal performance.
- Implemented efficient picking and packing techniques to improve order fulfillment speed.
- Monitored equipment performance, identifying maintenance needs to minimize downtime.
Education
BBA -
Gharjistanr
AFG07-2020
Skills
- Workload prioritization
- Employee motivation
- Task delegation
- Meeting facilitation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
Languages
English
Professional Working
Timeline
Sales Associate
Grocery Store
03.2024 - 02.2025
Coordinating Supervisor
T.J. Maxx Retail Store
02.2024 - Current
Associate
Amazon Warehouse
02.2022 - 02.2023
BBA -
Gharjistanr