Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mohammad Khalid Tayeb

Rancho Cordova,CA

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Enterprise Sales Supervisor within more than 11 years of career making excellent performance, making best achievements, increasing revenue to highest level of my position. Passed a deep- rooted understanding of enterprise sales, revenue making, customer approach, customer follow up and portfolio design cycle and a track record of building myself as a sales and operational that lead to large scale and growth.
Seeks to secure a multi-level position that fosters and benefits from skills as a sales, marketing & business development professional for a top organization in the greater areas.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supervisor Enterprise Sales

Etisalat Telecommunication Company
09.2012 - 12.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Approaching deferent segments of accounts to sell products and services.
  • Follow up with existing accounts either to up sell or keep in touch.
  • Managing large accounts, key accounts, medium accounts and small accounts.
  • Doing sales on post and prepaid accounts.
  • Making good relationships with enterprise market to do sales and approach them to Etisalat.
  • Not also to do sales on Gross Adds and revenue but also lead a team to support on their sales and
    revenue for gross adds and accounts management.
  • Increasing departmental revenue and supervise team to increase the revenue as well.
  • Play role on decreasing churn as low as possible.
  • Managing largest and key accounts of enterprise segments of company.
  • Approaching Digital services products of company beside the SIMs sales.
  • Projections along with head of department on yearly roadmap, segmentation, department structure,
    customers invitation and team support inside the department.
  • Making and managing a best portfolio of my accounts based on segmentation and revenue as well as
    follow up with accounts in my portfolio.
  • Supervision of a regional team on their tasks and activities.
  • Reporting my and my team daily, weekly and monthly activities to manager and a consolidated yearly
    report.
  • Set KPIs for my self and my the team under me and scoring the performance on yearly base.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.

Senior Customer Care Executive

Etisalat Telecommunication Company
01.2010 - 09.2012
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Utilized data analysis tools to identify trends in customer feedback, driving continuous improvement efforts.
  • Implemented innovative strategies to proactively address potential customer dissatisfaction or complaints.
  • Exceeded performance targets consistently, earning recognition as a top performer within the department.
  • Managed a diverse range of escalated cases, ensuring resolution according to company guidelines and policies.
  • Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
  • Maintained clear lines of communication between customers and internal stakeholders, ensuring timely resolution of all queries.
  • Championed the adoption of digital tools within the department, optimizing workflows for greater productivity.
  • As a Call Center agent answering customers calls and resolving their problems.
  • Upselling company products on customers calling.
  • Achieving calls target of customers.
  • Worked in deferent shifts of customer care department.
  • Customer satisfaction and problem solving.

Education

Bachelor of Arts - Law And Political Sciences

Tabesh University
Kabul Afghanistan
12.2013

Associate of Arts - Law

Misbah Institute of Higher Education
Kabul Afghanistan
12.2010

High School Diploma -

Azad Khan High School
Kabul, Afghanistan
12.2002

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Inventory Control
  • Staff Discipline and Development
  • Processes and procedures
  • Operations Management
  • Computer (Microsoft Office)
  • Fast Typing

Certification

  • Etisalat Afghanistan Joining Certificate
    January 2010.
  • Promoted to grade 14 as Sr. Customer Care Agent on 07/01/2012.
  • Changed status of job to Senior Corporate Sales Agent on 03/14/2013.
  • Promoted to grade 15 to Senior Ream Leader Corporate Sales on 01/07/2014.
  • Changed status as Supervisor Corporate Sales 06/21/2016.
  • Changed Status of job to Supervisor Enterprise Sales on 07/01/2019 to 12/28/2023.
  • Certificate of Dedication
    September 2011 to Present
  • Received a certificate of dedication and committed for Etisalat Customers.
  • Certificate of Introduction Program
    March 2011 to Present
  • Attained and completed the course for Introduction Program and received the certificate.
  • Certificate of Achievement
    October 2011 to Present
  • Successfully completed and achieved the training for Customer Experience Intermediate Level of 2
    days training.
  • Certificate of Success
    July 2012 to Present
    This certificate was presented to me for the successful passing of Customer Care program (Everyone
    has a chance… within two months you can be a Team Leader).
  • High Impact Personal Development Program
    May 2013 to Present
  • Most Punctual Certificate
    December 2018 to Present
  • Most Punctual Certificate on 3rd quarter of 2018.
  • Driver's License
    April 2024 to April 2029.

Languages

English
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional
Hindi
Professional Working

Timeline

Supervisor Enterprise Sales

Etisalat Telecommunication Company
09.2012 - 12.2023

Senior Customer Care Executive

Etisalat Telecommunication Company
01.2010 - 09.2012

Bachelor of Arts - Law And Political Sciences

Tabesh University

Associate of Arts - Law

Misbah Institute of Higher Education

High School Diploma -

Azad Khan High School

Similar Profiles

CREATE PROFILE
Mohammad Khalid Tayeb