Mohammad Mustafa Atayee
Kent,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Agent
ATS
02.2024 - Current
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Produced and shared customer service reports to support management decision-making.
Travel Agent
Sky Travels
12.2018 - 12.2022
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Collaborated closely with sales staff to develop targeted promotional campaigns that drove significant increases in bookings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
Travel Agent
Air Gateway Travel
12.2015 - 10.2018
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Enhanced team productivity through regular training sessions focused on industry best practices and new technology tools.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Security Officer
Mudaser Jalalzai
05.2012 - 02.2015
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
Education
Bachelor of Science - Computer Science
Khana-e-Noor
Kabul - Afghanistan04.2021
High School Diploma -
Ahmad Shah Masoud
Kabul - Afghanistan03.2015
Skills
- Msoffice
- Team work
- Leadership
- Time Management
- Problem Solving
- Customer service
- Communication
- ENGLISH INTERMEDIATE
- Case Management
- Call Control
- Information Verification
- Live chat support
- Customer Relations
- Problem Resolution
- Payment Processing
- Customer Service
- Documentation And Reporting
- Information Security
- Team Development
Certification
- Quick Book
- Practical Marketing
- Monitoring & Evaluation
Languages
English
Hindi
Persian
Timeline
Customer Service Agent
ATS
02.2024 - Current
Travel Agent
Sky Travels
12.2018 - 12.2022
Travel Agent
Air Gateway Travel
12.2015 - 10.2018
Security Officer
Mudaser Jalalzai
05.2012 - 02.2015
Bachelor of Science - Computer Science
Khana-e-Noor
High School Diploma -
Ahmad Shah Masoud