Experienced professional with a demonstrated track record in developing Intervention Prevention programs and aligning instruction with learning objectives. Proficient in analyzing data to assess client eligibility and adept at communicating programs, policies, and procedures to clients from diverse cultural backgrounds. Skilled in project and grant management, capable leader with a strong focus on continuous improvement and delivering client-centered services.
Overview
11
11
years of professional experience
Work History
Supervisor, Intervention Prevention Programs
San Juan Unified School District
10.2022 - Current
Provide administration, oversight and supervision to multiple intervention prevention programs in fast-paced office environment.
Facilitate and provide positive leadership to team members.
Prioritize tasks and manage teams throughout multiple projects.
Oversee program compliance.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Demonstrated commitment to the district''s core values, leading by example and fostering a culture of excellence.
Plan and lead team meetings and communicate new and ongoing priorities.
Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
Review employee performance and provide ongoing feedback.
Interview prospective employees and provide input to administration on hiring decisions.
Assign work and monitor performance of program personnel.
Human Services Specialist
Sacramento County Department Of Human Assistance
10.2021 - 10.2022
Goals and objectives of public social services
Providing various public assistance programs such as CalWorks, CalFresh, and Medical to the public.
Interviewing, evaluating, budgeting, and authorizing benefits to the department of human assistance customers.
Applicable laws, rules and regulations governing the field of public welfare
Knowledge of signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse.
Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness
Working effectively with many lifestyles and different attitudes
Communicating clearly and concisely, verbally and in writing
Composing routine business communications, reports, and other written materials in a clear, concise, organized, and accurate manner
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Strengthened school community relationships through consistent follow-up communication and efficient problem resolution.
Assisted managers in decision-making processes based on thorough research and analysis of available data.
Act as a liaison between home and school to coordinate policies and procedures designed to facilitate the community’s understanding of school programs/objectives and promote effective relationships between the school district and parents/families.
Plan, create and organize parental support programs, training, and workshops regarding
district rules, policies, and schooling system.
English and native language usage, punctuation, spelling and grammar.
Supporting policies, rules and regulations and ability to communicate effectively both orally and in writing in English and the designated native language.
Analyzing situations accurately and adopt an effective course of action, Interpreting and explaining policies, programs and reports
Demonstrate skill in the application of social work methods and practices
Project Manager
Alp Logistic Services
02.2013 - 03.2017
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Established effective communication among team members for enhanced collaboration and successful project completion.
Prepared and submitted project invoices for review and approval.
Monitored project performance to identify areas of improvement and make adjustments.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Met project deadlines without sacrificing build quality or workplace safety.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Planned, designed, and scheduled phases for large projects.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Coordinated material procurement and required services for projects within budget requirements.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Facilitated workshops to collect project requirements and user feedback.