Mohammad Nawid BARAKY

• Consulted with staff on resolution of complex service issues.

• Conducting meetings with co-workers, clients, or stakeholders to discuss cases and issues.

• Handling case files of multiple clients by incorporating case management principles.

• Actively involved in preparing documentation and formalities of clients and contractors.

• Maintaining complete confidentiality of a client’s case.

• Provided consultation and advisory services for all clients and contractors.

• Taking ownership of existing and new cases, including managing information database.

• Recruited, interviewed, hired staff, and dealt with new contractors.

• Monitoring the work of staff and maintaining quality and effectiveness of resources.

• Planned and administered budgets for programs, equipment, and support services.

• Identified and solved problems to enhance management and business direction.
• Directed and oversaw office personnel activities.
• Oversaw complex office support, managing records database and organizing contracts.
• Supported staff through in-service training, providing mentorship and additional resources.
• Coordinated with managers and departments to interview new personnel and recognize excellent performance.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
• Organized and maintained documents, files and records.
• Pitched in to help with office tasks during busy periods and staff absences.
• Planned and controlled budgets for contracts, equipment and supplies.
• Managed busy calendar for executive team, planning and preparing meetings and communications.
• Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.

• Answered, screened, and processed high volume of calls daily with call management system and web-based communications.

• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

• Updated customer accounts, addresses and contact information within call management databases.

• Explained key information regarding products and services to customers to encourage informed decision-making.

• Documented customer inquiries and feedback and entered service delivery suggestions in company database.

• Coordinated with various company teams and departments to offer and implement successful solutions to customer problems.

• Met and communicated with vendors to monitor product shipments, prices, and backorders.