Mohammad Saiful Islam
Summary
With over 8 years of software testing expertise, I offer a unique blend of manual and automated testing skills, specializing in ServiceNow ATF and application modules. My proven track record includes designing and executing effective test plans, developing automation scripts with various technologies, and leveraging industry-standard testing frameworks to optimize testing processes and ensure top-notch product quality. I excel at identifying and reporting defects, possess excellent analytical and problem-solving skills, and collaborate seamlessly with developers to resolve defects efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ServiceNow QA Automation Engineer
Illinois Department of Innovation and Technology (DoIT)
Springfield, Illinois
01.2022 - Current
- Developed and maintained test scripts in ServiceNow platform using ATF for various ServiceNow applications, improving test coverage, and reducing manual testing efforts by 70%
- Created and maintained test scripts for manual test cases in Test Management 2.0
- Leveraged the REST API within ServiceNow ATF to adeptly test integrations
- Updated test scripts to align with new development and system changes post-release
- Maintained and scheduled regression suite runs to ensure existing functionalities remained unaffected by new system changes and to catch any unexpected errors
- Collaborated closely with Product Owners and ServiceNow Developers to design specific testing strategies.
QA Automation Engineer
T-Mobile
Bellevue, WA
06.2020 - 11.2021
- Developed BDD automation framework and implemented Page Object Model using Maven, Cucumber, Selenium WebDriver, Java, and TestNG
- Analyzed Business Requirements and Functional Specification documents to prepare Test scenarios and effort estimation
- Verified data flow from front end to backend using SQL queries
- Implemented cross-browser and cross-platform web testing using BrowserStack
- Participated in walkthroughs and reviews to ensure quality policy conformance.
QA Test Analyst
HSBC
New York, NY
03.2018 - 05.2020
- Designed Test cases and scenarios, conducted functional testing with expanded Test coverage
- Developed automation test scripts using Java, Selenium, Cucumber, Gherkin, TestNG
- Executed tests and logged defects using JIRA
- Extensively used SQL queries to validate data
- Automated regression test cases and executed Selenium scripts on different browsers for compatibility checks
- Incorporated HTML reporting system
- Coordinated with technical support to resolve proprietary software issues.
QA Tester
Cigna
Bloomfield, CT
05.2015 - 02.2018
- Logged and managed defects using HP ALM, effectively escalating issues
- Quickly mastered new testing tools and technologies
- Managed the Defect Tracking process, including bug prioritization, assignment, and updates within HP ALM
- Committed to continuous learning and staying updated on industry trends
- Generated Weekly Reports, Defect Reports, and Customized Summary Reports.
Education
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Programming Languages: Java, JavaScript
- Automation Tools: ServiceNow ATF, Selenium WebDriver, TestNG, Cucumber, Gherkin, Postman, BrowserStack
- Frameworks: BDD, TDD, ServiceNow ATF
- Testing Expertise: Functional, End-to-End, Regression Suite Development & Maintenance
- Methodologies: Agile (Scrum), Waterfall
- Database: Oracle, MySQL
- Soft Skills: Strong Teamwork and Collaboration, Excellent Analytical and Problem-Solving Skills
Certification
- ServiceNow Certified System Administrator (CSA)
- Google IT Support Professional Certificate
Timeline
ServiceNow QA Automation Engineer
Illinois Department of Innovation and Technology (DoIT)
01.2022 - Current
QA Automation Engineer
T-Mobile
06.2020 - 11.2021
QA Test Analyst
HSBC
03.2018 - 05.2020
QA Tester
Cigna
05.2015 - 02.2018
LaGuardia Community College of The City University of New York
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