Mohammadsam Fathollahzadeh
Arlington,MA
Overview
3
3
years of professional experience
3
3
Languages
Work History
Pharmacy Intern
MedWatchers
San Diego, CA
05.2026 - 07.2026
- Contacted physicians' offices to recommend initiating statin therapy for diabetic patients as a cardiovascular risk-reduction measure, supporting adherence to clinical guidelines.
- Communicated with prescribers to recommend dosage reductions for patients on high-risk medication regimens, contributing to safer treatment outcomes.
- Coordinated with pharmacies to process and confirm prescription refill orders on behalf of patients, ensuring continuity of care.
- Conducted outreach calls to patients on behalf of insurance providers to facilitate timely medication refills at their pharmacy of choice.
- Interviewed patients to identify reasons behind gaps in medication adherence, gathering insights to support improved treatment compliance.
- Collaborated with the engineering team to help develop an AI-driven agent designed to automate call and fax workflows, gaining hands-on exposure to healthcare technology and AI-assisted process optimization.
Cashier and Customer Service
Stop & Shop
Arlington, MA
06.2024 - 05.2026
- Processed high-volume cashier transactions with accuracy and speed, maintaining strict cash-handling standards including fraud detection and correct change.
- Delivered attentive, personalized service by identifying customer needs and preferences, including dietary restrictions, and translating them into confident recommendations.
- Resolved customer complaints calmly and professionally, prioritizing a positive experience even under pressure.
- Adapted quickly across cashier and support roles during peak hours, balancing speed with accuracy in a fast-paced retail environment.
- Built reliable, collaborative working relationships with teammates to keep operations smooth and the store presentation consistent.
Cashier and Customer Service
Home Goods, TJX
Framingham, MA
10.2023 - 09.2025
- Processed front-end transactions accurately while also assisting customers with big-ticket purchases, including furniture and oversized home goods, coordinating delivery and special-order logistics.
- Provided product knowledge on furniture, rugs, and large decor items to support informed, confident purchasing decisions.
- Received, unloaded, and organized incoming freight, maintaining accurate inventory counts and efficient stockroom organization.
- Prepared merchandise for the sales floor — pricing, tagging, and stocking — while following safety protocols for handling heavy or oversized items.
- Adapted quickly across cashier, warehouse, and sales-floor responsibilities based on staffing needs, supporting smooth day-to-day operations.
Internship in Gentle Dental Office
Gentle Dental
Arlington, Massachusetts
06.2024 - 08.2024
- Assisted the orthodontist during patient appointments by preparing instruments and organizing materials.
- Observed various orthodontic procedures, including braces adjustments, retainer fittings, and Invisalign consultations.
- Gained valuable insight into Invisalign treatments, including how aligners are designed, fitted, and adjusted over time to move teeth.
- Learned how orthodontists analyze digital scans and plan tooth movements using Invisalign software.
- Helped with sterilization of tools and maintaining cleanliness in treatment areas.
- Communicated with patients in a friendly, professional manner and helped explain simple post-appointment care.
- Developed a deeper interest in the dental field and learned the importance of precision, patient care, and teamwork.
Education
Bachelor of Science - Pre-medical And Health Studies
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05-2029
Languages
Persian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Pharmacy Intern
MedWatchers
05.2026 - 07.2026
Cashier and Customer Service
Stop & Shop
06.2024 - 05.2026
Internship in Gentle Dental Office
Gentle Dental
06.2024 - 08.2024
Cashier and Customer Service
Home Goods, TJX
10.2023 - 09.2025
Bachelor of Science - Pre-medical And Health Studies
Massachusetts College of Pharmacy And Health Sciences