Mohammad Shafi Ullah
Queens
Summary
Dynamic management professional with a proven track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering a collaborative environment that drives the achievement of operational goals while maintaining adaptability to changing demands. Experienced educator skilled in personalized instruction and student development, adept at crafting engaging lesson plans tailored to diverse learning styles, promoting academic growth and confidence. Recognized for a results-driven approach and effective communication with students and parents in fast-paced educational settings.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
New York, NY
01.2022 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated routes efficiently using GPS technology, minimizing delivery times and maximizing productivity.
- Communicated effectively with customers to confirm order details and address inquiries or concerns.
- Maintained vehicle cleanliness and operational readiness, adhering to safety standards and regulations.
Non-Emergency Medical Driver
CTG
Brooklyn, NY
01.2025 - 12.2025
- Ensured timely transportation of patients to appointments, enhancing access to medical care.
- Maintained vehicle cleanliness and compliance with safety regulations, promoting a safe environment.
- Coordinated with healthcare providers to confirm schedules, ensuring efficient route planning and patient management.
- Assisted passengers with mobility challenges, demonstrating compassion and commitment to patient support.
Home Tutor
Self Employed
Queens, NY
01.2021 - 12.2021
- Developed tailored lesson plans to meet individual student needs.
- Conducted assessments to evaluate student progress and understanding.
- Implemented engaging instructional strategies to enhance learning outcomes.
- Provided constructive feedback to students for continuous improvement.
Shift Manager/Receptionist
City Rooms NYC
Manhattan, NY
10.2018 - 03.2020
- Addressed customer inquiries and resolved issues, fostering positive relationships across cultural boundaries.
- Executed scheduling and housekeeping duties using Microsoft Office applications to maintain organized workflows.
- Oversaw booking management and delivered effective solutions to guests and vendors as required.
- Handled comprehensive property management tasks, including tenant relations and maintenance coordination, both remotely and in person.
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Tracked receipts, employee hours, and inventory movements.
Education
Bachelor of Science - Computer Science
CUNY Queens College
Queens, NY05.2029
High School Diploma -
Notre Dame College
Dhaka, Bangladesh 08.2013
Skills
- Working knowledge of Java, C, and C
- Other technical skills: Amazon AWS, Git, Linux, HTML, WordPress, Microsoft Office, Lightroom
- Employee training
- Customer service focus
- Decision-making
- Cash handling
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Problem-solving skills
- Team leadership
Languages
English
Bengali
Hindi
Urdu
Timeline
Non-Emergency Medical Driver
CTG
01.2025 - 12.2025
Delivery Driver
DoorDash
01.2022 - Current
Home Tutor
Self Employed
01.2021 - 12.2021
Shift Manager/Receptionist
City Rooms NYC
10.2018 - 03.2020
Bachelor of Science - Computer Science
CUNY Queens College
High School Diploma -
Notre Dame College