Mohammad Shahnawaz Alam
Seattle,WA
Summary
Senior Software Engineer with deep expertise in designing and leading the development of Tier-1, high-scale distributed systems and production AI/ML platforms across critical domains. Proven track record in driving technological vision, mentorship, and cross-organizational influence. Successfully engineered platforms (Reactive Systems, AI RAG) managing billions of events, achieving ultra-low latency (P90 < 200ms), and sustaining high throughput (40K TPS). Directly responsible for delivering over $60 million in annualized revenue and achieving organizational efficiency gains, including a 95% reduction in production support tickets via AI automation. Core technical strengths include Distributed Systems Design, AI RAG, Vector Databases, Multithreading, Container Orchestration (AWS/Fargate), Java, and Python.
Overview
12
12
years of professional experience
Work History
Senior Software Development Engineer
Amazon
Seattle, WA
09.2013 - Current
- Directed design and launch of Tier-1 real-time Customer Engagement & Future Event Aggregation Platform, increasing engagement by 20%.
- Led team of 8 engineers in developing high-scale system architecture end-to-end.
- Engineered online system processing 40,000 transactions per second with 150ms P90 latency.
- Developed high-availability Reactive System Architecture for online and offline components.
- Created robust cloud-native pipeline using AWS technologies for high fault tolerance.
- Ensured precompute system throughput of 200,000 events/second at peak and seamless onboarding.
- Drove architecture improvements across 20+ partner teams, enhancing upstream event streams.
- Generated $35 million in new annualized revenue.
Senior Software Development Engineer
Amazon
Seattle, WA
09.2013 - Current
- Spearheaded design and implementation of high-performance Recommendation Engine for Amazon's core List categories.
- Achieved ultra-low latency with millions of product curations and thousands of reliable recommendations within P90 latency of 150ms.
- Drove $25 million annual revenue increase and boosted customer engagement by 21.5% across targeted funnels.
- Engineered recommendation platform for reusable architecture, facilitating rapid adoption across thousands of categories.
- Led architectural design reviews with Principal and Senior Engineers, shaping scalable software solutions across organization.
- Mentored junior developers on best practices, systems design, and coding standards, fostering career progression.
Senior Software Development Engineer
Amazon
Seattle, WA
09.2013 - Current
- Engineered and deployed a production AI RAG (Retrieval-Augmented Generation) Chatbot for Amazon Lists, resulting in a 95% reduction in production support tickets (from 300 to under 15 monthly).
- Designed the RAG system architecture, leveraging vector databases and data pipelines to ground LLM responses in complex, domain-specific internal policies (promotions, eligibility, refunds).
- Achieved significant Operational Excellence, reallocating substantial engineering bandwidth from reactive support to core product development.
Software Development Engineer
Amazon
Seattle, WA
09.2013 - Current
- Architected and led the development of a high-availability (99.999%) multi-stage ML orchestration platform in Alexa to process billions of documents from thousands of domains, generating real-time news responses while achieving ultra-low latency (P90 within 200ms).
- Implemented a version-controlled experimentation framework, allowing rapid iteration for ML teams.
- Led organizational strategy for compute selection, facilitating efficient service launches across 10+ teams.
- Provided technical mentorship to four developers, enhancing skills in distributed systems and architecture.
Education
Bachelor of Computer Science -
National Institute Of Technology Jamshedpur
Jamshedpur, India06.2012
Skills
- Performance optimization strategies
- Team leadership and collaboration
- AWS and cloud services
- Container orchestration
- Serverless architecture
- Distributed systems design
- AI RAG implementation
- Vector databases
- Langchain integration
- FAISS utilization
- Web application development
- CI/CD pipelines
- Agile methodologies
- Continuous integration
- Message queuing and streaming
- RESTful APIs
- Java and J2EE
- Multithreading and concurrency
- Spring MVC framework
- Docker containerization
- Algorithms and data structures
- Version control with Git
- Python programming
- JavaScript development
- HTML and CSS
- GitHub Copilot
Languages
- Java
- Python and Javascript
- HTML and CSS
Timeline
Senior Software Development Engineer
Amazon
09.2013 - Current
Senior Software Development Engineer
Amazon
09.2013 - Current
Senior Software Development Engineer
Amazon
09.2013 - Current
Software Development Engineer
Amazon
09.2013 - Current
Bachelor of Computer Science -
National Institute Of Technology Jamshedpur