Customer Oriented Supervisor with a diversified background over the past 28 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Retail industry best practices and principles of employee management. Additional experience includes Manager, Consultant for new Projects, Inspector for the Corporate owned Businesses, Advisor for a Fishing and Gardening company, Landlord/Supervisor/Manager for Rental Properties which let me Overseeing Employee performances and offering knowledgeable guidance's & Support time management and organizational skills to drive group success. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 25 years of experience leading talented teams and exceeding objectives. Background includes strong history in Management, Hiring, Training, Community work.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor
MS Quick Shop
Cape May Court House, NJ
01.2023 - Current
Managing financial transactions such as deposits, refunds, credits.
Monitoring gas prices to ensure they remain competitive in the market.
Preparing reports on sales, profits, losses, expenses, and other business activity data.
Organizing daily staff schedules and assigning shifts.
Maintaining accurate records of fuel and other store inventory levels.
Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
Training new employees on safety protocols and operational processes related to running a gas station.
Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
Enforcing company policies related to employee conduct or personal hygiene standards.
Responding quickly to emergency situations involving hazardous materials or spills.
Scheduling maintenance services for pumps and other equipment as needed.
Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
Implementing security measures such as surveillance cameras or alarm systems when necessary.
Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
Approving purchase orders for supplies required by the gas station's operations.
Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Monitored progress by establishing plans, budgets and measuring results.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented campaigns and promotions to help with developing goods and services.
Forecasted customer demand to set prices or credit terms for goods or services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Structured HR consulting services to support clients during organizational developments and changes.
Supervisor
Pizza House LLC/Sunoco Gas
Wyandanch, NY
01.2020 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Managed scheduling of staff in accordance with budget constraints and labor laws.
Trained new hires in proper food handling techniques and safety regulations.
Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Investigated customer complaints promptly and took corrective action as needed.
Reviewed weekly sales reports to identify trends in sales volume for menu items.
Assisted kitchen staff with preparing meals during peak hours or when personnel shortages occurred.
Ordered supplies from vendors on a regular basis according to established guidelines.
Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
Analyzed employee feedback surveys to determine areas needing improvement in the dining experience.
Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
Provided ongoing coaching and mentoring for employees in order to improve their job performance.
Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts.
Audited cash drawers at the end of each shift to verify accuracy of transactions.
Established procedures for ordering alcoholic beverages that complied with state liquor laws.
Inspected equipment regularly for signs of damage or wear and tear; arranged for repairs when necessary.
Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Organizing daily staff schedules and assigning shifts.
Maintaining accurate records of fuel and other store inventory levels.
Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
Managing financial transactions such as deposits, refunds, credits.
Monitoring gas prices to ensure they remain competitive in the market.
Preparing reports on sales, profits, losses, expenses, and other business activity data.
Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Directed and supervised team of 15 employees in daily operations.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assisted in creating budgets for departmental expenses including personnel costs.
Rental Property Manager/Landlord
Masum Enterprise
Dhaka, Bangladesh
01.2014 - Current
Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Met with clients to negotiate management and service contracts.
Prepared detailed budgets and financial reports for properties.
Managed and oversaw operations, maintenance and administration of properties.
Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Assisted owners with analyzing complex real estate documents and loan agreements.
Prepared sales contracts, researched customer needs and promoted various products and services.
Planned and completed group projects, working smoothly with others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Directed collection of insurance premiums, taxes and incurred operating expenses.
Manager
Beer Cave & Mart Corp.
The Bronx, NY
01.2018 - 12.2023
Analyzed business performance data and forecasted business results for upper management.
Reviewed completed work to verify consistency, quality and conformance.
Delegated work to staff, setting priorities and goals.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Organizing daily staff schedules and assigning shifts.
Maintaining accurate records of fuel and other store inventory levels.
Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
Managing financial transactions such as deposits, refunds, credits.
Monitoring gas prices to ensure they remain competitive in the market.
Preparing reports on sales, profits, losses, expenses, and other business activity data.
Developing strategies to increase customer satisfaction and loyalty through promotional activities or special offers.
Training new employees on safety protocols and operational processes related to running a gas station.
Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
Enforcing company policies related to employee conduct or personal hygiene standards.
Responding quickly to emergency situations involving hazardous materials or spills.
Scheduling maintenance services for pumps and other equipment as needed.
Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
Implementing security measures such as surveillance cameras or alarm systems when necessary.
Coordinating deliveries of fuel products from vendors or suppliers on a regular basis.
Approving purchase orders for supplies required by the gas station's operations.
Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Prepared staff work schedules and assigned team members to specific duties.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented campaigns and promotions to help with developing goods and services.
Implemented successful business strategies to increase revenue and target new markets.
Developed and implemented store policies and procedures to ensure customer satisfaction.
Monitored inventory levels and stock shelves with new merchandise.
Maintained cleanliness of store by delegating tasks to the cleaning crew.
Implemented new methods for reducing shrinkage and increasing profitability.
Tracked sales data and identified trends in order to adjust pricing accordingly.
Resolved customer complaints in a courteous and professional manner.
Reviewed purchase orders for accuracy before submitting them for processing.
Conducted weekly meetings with staff members to discuss performance goals.
Created strategies to increase customer loyalty through promotional campaigns.
Advisory Board Member
Prime Aqua-Culture
Dhaka, Bangladesh
03.2008 - 08.2017
Adhered to company policies concerning safety and security procedures in the garden area.
Suggested and upsold plantings according to lighting and watering needs.
Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
Answered telephone calls to provide information to customers about products in lawn and garden department.
Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
Cultivated and maintained garden displays throughout the store.
Assisted other departments when needed with tasks related to landscaping projects around the store premises.
Assisted customers with selecting plants, flowers, and gardening supplies.
Inspected plant material for quality control purposes prior to stocking shelves.
Watered and pruned plants according to specific needs for plant type.
Maintained records of sales transactions and inventory levels in the garden department.
Attended educational seminars related to gardening topics such as soil composition and pest control methods.
Provided advice to customers on how to care for their plants and gardens.
Processed customer orders for delivery or pick-up from the garden department.
SCHOOL MANAGEMENT COMMITTEE
PoraBhari Junior high school
Dhaka, Bangladesh
01.2012 - 12.2015
Planned and led professional development activities for teachers, administrators and support staff.
Attended professional development conferences to stay abreast of educational trends.
Referred to student performance data to set educational goals and standards.
Worked closely with district administrators on long-term strategic planning initiatives.
Developed and tracked benchmarks for measuring institutional success to help teachers maximize teaching potential.
Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
Monitored school administration activity and implemented policies to support student safety, inclusion and academic success.
Collaborated with parents and administrators to drive problem resolution and enforce discipline.
Resolved various situations to cultivate strong student and parent relationships.
Developed positive relationships with school students, teachers and local community.
Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Established relationships with local businesses to develop internship opportunities for students.
Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
Developed and implemented standards for student academic achievement aligned with district, state and local initiatives.
Organized parent-teacher conferences twice a year.
Monitored discipline issues within the school environment.
Oversaw afterschool programs and monitored activities for safe and encouraging learning environment.
Project Coordinator/Inspector in Quality Assurance and Quality Control
Red River Consultants
Oklahoma City, OK
02.2005 - 03.2010
Developed and implemented project tracker or calendar to meet and maintain standards.
Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
Maintained a detailed database of project information including budgeting, resources and deliverables.
Performed regular reviews of project documentation and communicated results with relevant personnel.
Developed and updated project plans to document objectives, technologies, schedules, and funding.
Drove communication within high-performance, cross-functional organization to meet aggressive goals.
Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Collaborated with senior leadership on strategic planning initiatives related to future projects.
Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Submitted project deliverables to clients, consistently adhering to quality standards.
Maintained proper inspection, sanitation and disposal procedures to prevent contaminate food sources from being consumed.
Developed and implemented statistical process control procedures.
Recommended improvement measures to production process to meet quality control standards.
Inspected and repaired products to meet project expectations.
Performed in-process inspections on components, assemblies, and products using precision measuring instruments.
Assisted with the development and implementation of community service programs.
Determined organizational policies regarding program eligibility, requirements and benefits.
Maintained accurate records of volunteer hours, donations, grants.
Compiled data regarding community service activities for statistical reporting purposes.
Created educational materials designed to promote civic responsibility among youth.
Organized fundraising events to benefit underserved communities in the area.
Developed strategies for increasing public awareness about existing programs and services.
Acted as consultant to community programs by interpreting regulations and policies.
Provided guidance, counseling and support to community members in need of assistance.
Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Performed administrative duties including scheduling appointments, filing documents.
Advised individuals seeking information about available resources within their communities.
Established and maintained relationships to meet community needs and avoid service duplication.
Coordinated logistical aspects of special events such as transportation, food services.
Analyzed feedback from participants to determine how best to improve services provided.
Communicated regularly with participants, volunteers, donors and other stakeholders.
Researched potential grant opportunities that would further the mission of the organization.
Actively participated in professional development activities related to community service leadership roles.
Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
Researched and analyzed community needs to determine program directions and goals.
Spoke to community groups to explain and interpret purposes, programs, and policies.
Prepared and maintained budgets, personnel records or training manuals.
Participated in meetings with government officials, non-profits and stakeholders as needed.
Represented organizations in relations with governmental and media institutions.
Developed partnerships with local organizations to increase awareness of services offered.
Facilitated workshops and seminars on topics related to social justice and civic engagement.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Maintained updated knowledge through continuing education and advanced training.
Manager's Assistant
Manzanillos
Oklahoma City, OK
01.1995 - 12.2007
Provided general administrative support including answering phones, typing letters, reports and memos.
Prepared agendas and took meeting minutes as requested by the manager.
Processed invoices, purchase orders and expense reports in accordance with company policy.
Maintained confidential records such as personnel files, contracts and customer accounts.
Greeted visitors in a professional manner and directed them to appropriate staff members.
Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
Assigned tasks to associates to fit skill level and maximize team performance.
Maintained records through timely updates to employee and other files.
Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Utilized company reports to analyze sales, gross profit and inventory activity.
Conducted inside training sessions to educate employees on products and company policies.
Developed successful marketing plans to increase sales and profits while managing costs.
Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Enforced company policies and procedures to strengthen operational standards across departments.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Manager
Pizza House.
Oklahoma City, OK
01.1998 - 06.2007
Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
Managed payroll records for employees working within the food and beverage department.
Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Worked in close collaboration with team members to ensure customers received high-quality service.
Coached staff on strategies to enhance performance and improve customer relations.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Trained new employees to perform duties.
Promoted safe working conditions by monitoring safety procedures and equipment.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Delegated work to staff, setting priorities and goals.
Resolved problems or concerns to satisfaction of involved parties.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Oversaw food preparation, production and presentation according to quality standards.
Explained goals and expectations required of trainees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Inspected dining and serving areas for cleanliness and proper setup.
Assisted staff by serving food and beverages or bussing tables.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Distributed food to service staff for prompt delivery to customers.
Education
Bachelor of Science - Accounting And Computer Science
University of Central Oklahoma
Edmond, OK
12-2001
Associate of Science - Computer Science
Oklahoma City Community College
Oklahoma City, OK
12-1999
Bachelor of Arts - Political Science
Dhaka University
Dhaka, Bangladesh
09-1992
Skills
Schedule Development
Inventory Control
Staff Management
Data Analytics
Staff Hiring
User Support
Defect Identification
Quality Control Management
Quality Assurance
Safety Management
Materials Inspection
Workforce Training
Performance Monitoring
Strategy Development
Inventory Management
Incidents Management
Production Planning
P&L Management
Quality Assurance Controls
Decision-Making
Production Coordination
Financial and Cash Flow Analyses
Active Listening
Assigning Work
Schedule Oversight
Chemical Safety
Hazard Analysis
Food Storage
Auditing Procedures
Sampling Techniques
Temperature Monitoring
Sanitation Procedures
Food Safety Regulations
Retail Experience
Food Inspection
Product Labeling
Garden Planning and Cultivation
Tree Pruning and Removal
Work Organization and Prioritization
Social Media Promotion
Horticulture Knowledge
Computer Skills
Group Supervision
Group Recreation
Field Trip Supervision
Entertainment Coordination
Event Planning
Camp Operations
Activity Planning and Coordination
Recreational Program Planning
Staff Training
Daily Schedule Creation
Scheduling Events and Programs
Youth Behavior Management
Group Discussions
Collaboration and Teamwork
Emergency Response
Activities of Daily Living
Safety Training
Time Management
Facility Construction Oversight
Team Leadership
Problem-Solving
Friendly, Positive Attitude
Facility Operations
Special Needs Client Assistance
Facilities Management
Event Coordination
Routine Inspections
Certification
7-Eleven Professional Franchisees Leadership Certificate.
Professional Food Management Certificate.
References
References available upon request.
Timeline
Supervisor
MS Quick Shop
01.2023 - Current
Supervisor
Pizza House LLC/Sunoco Gas
01.2020 - Current
Manager
Beer Cave & Mart Corp.
01.2018 - 12.2023
Rental Property Manager/Landlord
Masum Enterprise
01.2014 - Current
SCHOOL MANAGEMENT COMMITTEE
PoraBhari Junior high school
01.2012 - 12.2015
Advisory Board Member
Prime Aqua-Culture
03.2008 - 08.2017
Community Service Leader
BANT (Bangladeshi Association of North Texas)
01.2006 - 12.2009
Project Coordinator/Inspector in Quality Assurance and Quality Control
Red River Consultants
02.2005 - 03.2010
Manager
Pizza House.
01.1998 - 06.2007
Manager's Assistant
Manzanillos
01.1995 - 12.2007
Bachelor of Science - Accounting And Computer Science
University of Central Oklahoma
Associate of Science - Computer Science
Oklahoma City Community College
Bachelor of Arts - Political Science
Dhaka University
7-Eleven Professional Franchisees Leadership Certificate.
Professional Food Management Certificate.
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