Mohammad Sulaiman Ahmadi

● Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot problems and guide users through corrective steps, either remotely or in person. Administrative task ( IT staff meeting )

● Install, configure, and update software applications on computers and other devices. Ensure that all software installations comply with licensing agreements and security policies.

● Perform routine maintenance and repairs on computer hardware, including desktops, laptops, printers, and peripherals. Diagnose hardware faults and coordinate repairs with external vendors if necessary.

● Keep abreast of emerging technologies and trends in the IT industry. Participate in training programs and professional development activities to enhance skills and knowledge.

● Providing technical assistance to all staff members in term of hardware and software related issues and Ensuring all office PCs are up to date with latest updates, and patches

● Ensuring all office PCs are up to date with latest updates, patches and Ensuring all IT printing and copying equipment are maintained, upgraded on timely basis

● Performing Windows and software installations, Configuring MS Outlook with email accounts using POP3/IMAP services including managing accounts through Active Directory and SCCM

● Providing daily base customer support to users over the phone and in person

● Responsible for Keeping track of all IT assets inventory, including issuing new devices, disposition of outdated devices

● Responsible for managing and designing organization web pages with HTML, PHP and JAVA Script