Mohammad Tabrez Khan
Houston
Summary
Data Analyst Intern at 24 Seven Monitoring with strong expertise in SQL and Python. Achieved a 70% increase in first call resolution as a Technical Support Executive at TCS through enhanced reporting efficiency. Combines analytical skills with customer relationship management to deliver actionable insights and solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst Intern
24 Seven Monitoring
Houston
02.2025 - Current
- Collected, cleaned, and organized datasets to ensure accuracy for analysis.
- Performed exploratory data analysis using Excel, SQL, and Python to identify trends.
- Created charts, dashboards, and summary reports to visualize key findings for stakeholders.
- Wrote SQL queries to extract data from databases for reporting purposes.
- Prepared datasets and validated data quality to support senior analysts.
- Automated reporting tasks to enhance efficiency and minimize manual effort.
- Documented analysis processes and findings to ensure reproducibility of workflows.
Technical Support Executive
TCS
Hyderabad
11.2020 - 12.2022
- Oversaw technical demonstrations and coached personnel on strategies for success.
- Tolerance for repetitive work in a fast-paced, high-production work environment.
- Build and nurture relationships with the clients to understand and meet their requirements while ensuring effective business delivery.
- Maintained an average 95% customer satisfaction rate and increased the first call resolution percentage by 70%.
- Support the team in performing various hard tasks and activities assigned to the group/self.
- Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
- Optimized strategies for prioritizing and resolving technical issues.
- Led team of technical support professionals fielding telephone calls, webchat requests, and support emails.
Web Casting Volunteer
Election Commission of India
Nizamabad
03.2019
- Monitored and operated live webcasts from polling stations to ensure transparency and smooth election processes.
- Collaborated with election officials to troubleshoot technical issues and maintain continuous webcasting.
- Contributed to the secure and efficient election monitoring management by providing real-time data and feedback.
Education
Master of Science (M.S.) - IT Leadership
Indiana Wesleyan University
MERRILLVILLE, IN12.2024
Bachelors - Computer Science
Telangana University
Nizamabad, India01.2020
Board of Secondary Education - Maths, Physics and Computer Science
Sri Vijaya Sai Jr College
Nizamabad, India01.2015
Skills
- C, C, Java, and Python
- Apex and R programming
- Salesforce administration
- Technical support and remote assistance
- Customer relationship management
- Database management and SQL
Certification
- Received Spotlight award for outperforming the goals 2021.
- Completed Technical Support Fundamentals from Coursera.
- Completed Salesforce Administrator Course.
- Received appreciation from Clients.
- Received Passion award for fulfilling work requirements and attaining CSAT 2021.
- Received Spotlight award for high production with quality efficiency 2021.
Community Service
- Assisted in organizing charity drives benefiting underprivileged children.
- Participated in environmental clean-up events.
Volunteer Experience
Web Casting Volunteer, Election Commission of India, Nizamabad, Telangana, 03/01/19, 03/01/19, Monitored and operated live webcasts from polling stations to ensure transparency and smooth election processes., Collaborated with election officials to troubleshoot technical issues and maintain continuous webcasting., Contributed to the secure and efficient election monitoring management by providing real-time data and feedback.
Personal Information
- Age: 25
- Gender: Male
Timeline
Data Analyst Intern
24 Seven Monitoring
02.2025 - Current
Technical Support Executive
TCS
11.2020 - 12.2022
Web Casting Volunteer
Election Commission of India
03.2019
Master of Science (M.S.) - IT Leadership
Indiana Wesleyan University
Bachelors - Computer Science
Telangana University
Board of Secondary Education - Maths, Physics and Computer Science
Sri Vijaya Sai Jr College