Mohammad Yar
Plano
Summary
Dynamic IT professional with extensive experience at Code 9 IT Solutions, excelling in network troubleshooting and technical support. Proven ability to enhance operational efficiency through effective software installation and customer communication. Recognized for training new technicians and delivering exceptional service, ensuring client satisfaction and optimal system performance.
Overview
17
17
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Plano
06.2024 - Current
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to proactively identify and mitigate security risks.
- Enforced company policies and procedures to maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with local law enforcement.
- Monitored surveillance cameras to detect and respond swiftly to suspicious activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Assisted in training new security personnel on protocols and emergency procedures.
- Documented security activities and incidents in detailed reports to inform management decisions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Computer Repair Tech
Code 9 IT Solutions
Murphy
01.2009 - Current
- Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues
- Installed, configures and upgraded hardware and software to optimal and reliable operations.
- Upgrade Client Computers from Windows 7 to windows 10
- Migrated customer Programs and data to new systems
- Setup wireless and wired routers switches for clients.
- Resolved IT-related issues for customers through effective communication and problem-solving
- Assessed customer IT equipment needs and provided tailored solutions
- Disassembled units to diagnose issues and repair equipment for customers.
- Ensured reliable operation of computer systems through regular maintenance and upgrades.
- Built custom computers and servers for customers based on their needs
- Developed and executed chain of custody procedures for customer and company IT equipment
- Handled logistics and communications with local and overseas venders and clients
Customer service associate
SYB Enterpriser LLC
Dallas
01.2015 - 11.2019
- Facilitated customer purchases using POS system
- Delivered high-quality customer service, addressing inquiries and resolving concerns effectively.
- Enter and maintain customer data
- Managed IT service requests to ensure timely resolution of technical issues.
- Diagnosed and repaired software and hardware issues.
- Installed and upgraded maintained company computers.
- Balanced books, kept accurate reporting
- Installed and maintained Planograms
Technologies Sales/PC Repair Tech
OfficeMax
Plano
09.2009 - 07.2014
- Provided sales support for home and office machines, computers, printers, and copy machines.
- Handled customer transactions for sales and returns, ensuring efficient processing and satisfaction.
- Coordinated logistics for incoming freight and organized merchandise displays and planograms, optimizing store layout.
Education
Associate of Applied Science - Information And Computer Systems
Collin County Community College
Plano, TXSkills
- Situational awareness
- Emergency response
- Conflict resolution
- Network security
- Access control management
- Report writing
- Incident reporting
Languages
Fluent, Conversational, Native, Native, Fluent
References
Available upon Request
Personal Information
Hobbies: I like working with electronics, Building and benchmarking High End Gaming Computers, Servers, and Network appliances
Languages
English
Native/ Bilingual
Pushto
Native/ Bilingual
Dari
Native/ Bilingual
Spanish
Limited
Urdu
Native/ Bilingual
Timeline
Security Officer
Securitas Security Services USA
06.2024 - Current
Customer service associate
SYB Enterpriser LLC
01.2015 - 11.2019
Technologies Sales/PC Repair Tech
OfficeMax
09.2009 - 07.2014
Computer Repair Tech
Code 9 IT Solutions
01.2009 - Current
Associate of Applied Science - Information And Computer Systems
Collin County Community College