Mohammad Zafar Joya

• Prepared individual and self-employment tax returns with strict adherence to accuracy and compliance requirements.
• Reviewed client financial records to identify deductions, credits, and missing documentation.
• Communicated with clients to gather source documents and clarify income, expense, and dependency details.
• Researched tax notices and supported clients with responses to IRS and state correspondence.
• Balanced multiple returns simultaneously while meeting filing deadlines and quality standards.
• Advised clients on estimated tax payments, recordkeeping practices, and year-round tax preparation needs.
• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
• Communicated with clients regarding tax situations, providing guidance on financial decisions.
• Maintained compliance by adhering to current tax laws and regulations.
• Organized confidential tax files and maintained secure records for finished and pending returns.

• Navigated riders efficiently using app-based GPS and real-time traffic updates.
• Provided courteous customer service during pickups, drop-offs, and ride adjustments.
• Maintained vehicle cleanliness, safety, and readiness for daily passenger transport.
• Monitored trip requests and accepted rides to support consistent service availability.
• Followed platform policies and local regulations to ensure compliant operations.
• Delivered passengers to destinations safely and on time.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
• Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

• Greeted customers and documented vehicle concerns for accurate repair orders.
• Recommended maintenance and repair services based on technician findings and inspection results.
• Communicated repair estimates, timelines, and approval updates to customers clearly.
• Coordinated workflow between service technicians, parts staff, and front counter operations.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

• Supervised daily custodial operations, ensuring staffing coverage and consistent service quality.
• Trained team members on cleaning procedures, safety standards, and site-specific expectations.
• Inspected work areas to verify compliance with quality, sanitation, and security requirements.
• Coordinated schedules, assignments, and workflow to maintain efficient facility operations.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

IT certificate

ESL certificate