Exploring new places
Mohammad Zeeshan Ahmad
Cabin Crew
Doha
Summary
Accomplished professional training in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Cabin Crew Member
Qatar Airways
05.2023 - Current
- Fostered stronger teamwork by participating in debriefings and providing insightful feedback post-flight.
- Enhanced traveler and employee safety through strict compliance with company regulations and protocols.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Elevated customer satisfaction by swiftly resolving concerns and ensuring the accuracy of information provided.
Cabin Crew Member
Air India
02.2017 - 04.2023
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
Customer Service Officer
Indigo Airlines
09.2015 - 01.2017
- Promoted company brand and unique offerings through personalized customer service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Operated PA system to make announcements regarding flight activity.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Education
MBA - Hospitality And Tourism
Integral University
08.2016 - 01.2019
Bachelor of Science - Physics Chemistry And Mathematics
Monad University
07.2012 - 07.2015
Senior Secondary School - Physics Chemistry And Mathematics
Dabble College
07.2011 - 07.2012
High School - Physics Chemistry Biology And Mathematics
Dabble College
07.2010 - 07.2011
Skills
Cabin searches
Safety awareness
Cultural sensitivity
Compliance and regulations
Grooming and personal hygiene
Interests
Languages
Excellent,5,Excellent,5,Excellent,5
Timeline
Cabin Crew Member
Qatar Airways
05.2023 - Current
Cabin Crew Member
Air India
02.2017 - 04.2023
MBA - Hospitality And Tourism
Integral University
08.2016 - 01.2019
Customer Service Officer
Indigo Airlines
09.2015 - 01.2017
Bachelor of Science - Physics Chemistry And Mathematics
Monad University
07.2012 - 07.2015
Senior Secondary School - Physics Chemistry And Mathematics
Dabble College
07.2011 - 07.2012
High School - Physics Chemistry Biology And Mathematics
Dabble College
07.2010 - 07.2011