
Results-driven Senior Program Manager with over 15 years of global experience in fiber deployment, telecom rollouts, data center audits, MVNO operations, and equipment swaps. Proven track record in managing over 10,000 site deployments across U.S. markets while effectively coordinating Tier 1 vendors, subcontractors, and stakeholders to ensure SLA/MSA compliance. Expertise includes BSS/OSS systems, vendor management, risk mitigation, and delivering comprehensive reports to senior leadership. Adept at balancing technical and business priorities to consistently deliver profitable, service-ready infrastructure on time.
● Directed 10,000+ telecom site deployments across 14 U.S. markets, achieving on-time, profitable launches.
● Led Alcatel Lucent → Huawei equipment swaps (BSS, Microwave, Fiber DWDM) with zero service outages.
● Delivered NNI integrations, connecting regional builds to specified cores seamlessly.
● Improved Tier 1 vendor performance by enforcing SLAs/MSAs, accelerating circuit delivery by 20%.
● Standardized BSS/OSS processes, cutting rework and improving time-to-market.
● Implemented Smartsheets and Jira for multi-market fiber and program tracking.
PMP (PMI #1362675)
Prince2 Foundation
Agile/Scrum Coursera (U. Minnesota)
ITIL V3 Foundation
OSHA 40-Hour Hazwoper
Leadership & Management in Health (U. Washington)