Enthusiastic cybersecurity professional with a strong foundation in threat analysis, network defense, and security monitoring. Skilled in applying security principles through hands-on lab environments and coursework. Adept at identifying vulnerabilities, monitoring alerts, and responding to incidents. Eager to contribute to a SOC or security team while continuing to expand technical expertise.
Operating Systems: Windows Server, Linux (Ubuntu, Kali)
Languages/Scripting: Python, Bash, PowerShell
Security Practices: Vulnerability scanning, Incident response, SIEM monitoring, Access control
Certifications: CompTIA Security (In Progress)
Software configuration
Application support
Remote Support
System Upgrades
User credential management
Software configuration
Application support
Remote Support
System Upgrades
User credential management
Software configuration
Application support
Remote Support
System Upgrades
User credential management
Accomplishments
PROJECTS
· • Home Lab Security Monitoring – Configured a SIEM (Splunk) to ingest log data from Windows and Linux systems, created alerts for suspicious activities.
· • Vulnerability Scan & Report – Performed network scans using Nessus, identified high-risk vulnerabilities, and documented remediation steps.
· • Packet Analysis – Captured and analyzed network traffic using Wireshark to detect potential security incidents.
Work History
Help Desk Analyst
NubeAccess Inc
02.2022 - 12.2024
Resolved an average of 30+ user tickets daily, achieving a 95% first-call resolution rate.
Configured and deployed new workstations, laptops, and mobile devices for staff.
Managed password resets, account lockouts, and user permissions in Active Directory.
Provided remote support via RDP and TeamViewer, reducing onsite visits by 40%.
Documented recurring issues and solutions in the knowledge base to improve response time.
“Reduced support ticket backlog by 25%”
“Supported 150+ users across 3 departments”
Assistant Branch Manger
Foundation Building Materials LLC
02.2022 - 03.2024
Experienced operations leader with a strong background in building materials and branch management.
Supported daily operations including inventory control, order fulfillment, logistics, and scheduling.
Supervised warehouse and sales staff to ensure productivity, safety compliance, and excellent customer service.
Collaborated with the Branch Manager to drive profitability and operational efficiency.
Built and maintained strong relationships with contractors, vendors, and internal departments.
Trained and mentored employees to improve performance and reduce turnover.
Monitored KPIs and assisted in implementing process improvements to reduce costs and boost margins.
Resolved customer issues quickly and professionally, contributing to high satisfaction and repeat business.
Ensured OSHA and company safety standards were consistently followed across all areas.
Lead QA Test Engineer, Core IGD Experiences & GenAI at Meta via HCL TechnologiesLead QA Test Engineer, Core IGD Experiences & GenAI at Meta via HCL Technologies