Mohammed Alam
Bronx,NY
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Guard
Arrow Security Corp.
11.2022 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrols of IDF rooms, badge readers, emergency exit doors, and made sure the fire extinguisher and AED boxes were up to date
Head Food Runner
FMZ Event Staffing
04.2023 - 09.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Ensure customer satisfaction by quickly fixing any issues
Shift Manager
Dunkin' Donuts
09.2020 - 09.2022
- They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- They work as part of a team to meet guests' needs and give them a reason to come back
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Education
High School Diploma -
Herbert H. Lehman High School
Bronx, NYundefined
Baruch College
New York, Lexington, NY, New YorkSkills
- Customer Service Quality Control
- Ability to work under pressure Food Preparation
- Teamwork Coffee Experience
- Food Service Food Production
- Cleaning Experience Cooking
- Heavy Lifting Cash Handling
- Food Handling Food Safety
- Cashiering Barista Experience
- POS
- Order Taking
- Hospitality and Accommodation
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Head Food Runner
FMZ Event Staffing
04.2023 - 09.2023
Security Guard
Arrow Security Corp.
11.2022 - 04.2023
Shift Manager
Dunkin' Donuts
09.2020 - 09.2022
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Baruch College
High School Diploma -
Herbert H. Lehman High School
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