Mohammed Aldulaimi
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Quickly makes positive changes to drive company success. Focuses on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. Provides first attention to guest needs, offering information and completing quick check-in or check-out services. Well-organized, reliable, and highly trained cash-handling professional with advanced skills in tracking and balancing transactions. Familiar with fraudulent activity and counterfeit detection strategies, resolving issues independently following strict protocols. Delivers dynamic service and builds positive relationships with guests and coworkers. Experience in providing exceptional guest services and ensuring a welcoming environment. Utilizes strong communication and problem-solving skills to effectively address guest needs. Track record includes fostering positive guest experiences and maintaining high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Hanover Township Community Center
04.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Maintained detailed records of guest preferences to personalize future visits.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Freelancer
Chanel
01.2023 - Current
- Built and maintained excellent working relationships with peers
- Led workshops or presentations related to freelancing skills development or industry knowledge sharing
- Owned development, prioritization and execution of roadmap to support growing revenue
- Contracted for predetermined fee based on time and effort required to complete task
FOOD MANAGER
Fooda
01.2022 - 01.2023
- Priced and ordered food products, kitchen equipment and food service supplies
- Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
- Fulfilled financial obligations through cash handling, deposit preparation and payroll generation
- Counted drawers and followed proper daily cash handling procedures
- Oversaw food preparation, production and presentation according to quality standards
- Trained new employees to perform duties
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
FRONT DESK RECEPTIONIST
Ceaders
01.2020 - 01.2022
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment
- Handled mail and package deliveries, keeping items secure
- Maintained guest privacy and building reputation by keeping information confidential
- Entered work orders for housekeeping, pest control and maintenance issues
- Scheduled conference room and other reservations using proprietary software
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Assisted in arranging for restaurant reservations and limousines upon guest request
FRONT DESK ASSOCIATE
Dental Care
01.2019 - 01.2020
- Greeted patients, answered phones, received and delivered mail, and assisted with maintaining and ordering office supplies
- Recorded inquiries and calls into a computer system
- Scheduled and confirmed appointments
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Some College (No Degree) - Finance
Houston Community College
Houston, TXSome College (No Degree) - Computational Science
Ohio State University
Columbus, OHSkills
- Project Management
- Customer Service
- Office Organization
- Cash Handling
- Strategic Planning
- Computer literate
- Balance a cash register
- Inventory Control
- Communications
- Customer service
- Highly adaptable
- Strong work ethic
Accomplishments
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Created continuous revenue streams for the business by promoting an array of services to guests and clients, including Deals, new products, upscale services, and the name of the company.
- Worked closely with management and staff to create a healthy space that was brighter and helped to improve overall productivity for the business.
Certification
- Certified Food Manger,2022, state
- Certified Food Manger.
LANGUAGE
Arabic Native
English Fluent
Spanish Conversational
Timeline
Concierge
Hanover Township Community Center
04.2024 - Current
Freelancer
Chanel
01.2023 - Current
FOOD MANAGER
Fooda
01.2022 - 01.2023
FRONT DESK RECEPTIONIST
Ceaders
01.2020 - 01.2022
FRONT DESK ASSOCIATE
Dental Care
01.2019 - 01.2020
Some College (No Degree) - Computational Science
Ohio State University
- Certified Food Manger,2022, state
- Certified Food Manger.
Some College (No Degree) - Finance
Houston Community College
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