Mohammed Al Gailani
Baghdad - Erbil
Summary
Skilled in financial monitoring and administrative support, I spearheaded comprehensive business strategies at Hora Style, enhancing brand visibility and sales. My adeptness in communication and reporting, coupled with a proactive approach to data management and file maintenance, has consistently improved operational efficiency and compliance across roles, including significant contributions to UNV-UNHCR's refugee documentation processes.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Filing Assistant
UNV-UNHCR
07.2024 - Current
- Maintain accurate records and files related to refugees, ensuring all documentation is up-to-date and correctly filed for compliance with organizational standards.
- Coordinate the organization and management of physical and digital program files, ensuring the accuracy and accessibility of information.
- Support monitoring activities, including reviewing and tracking document status and assisting in the preparation of reports for internal teams.
- Assist in the preparation and dissemination of program-related documents, including reports, schedules, and updates.
- Manage administrative tasks related to refugee cases, including managing the flow of correspondence, assisting with scheduling and tracking appointments.
- Ensure accurate data entry for all refugee case files and related documentation into the designated system.
Owner and Manager
Hora Style (Online Clothing Brand)
Erbil - Baghdad - Basra, Erbil
01.2023 - 07.2024
- Developed and executed comprehensive business strategies and managed operations, ensuring the alignment of financial records, budgets, and marketing efforts with short-term and long-term business goals.
- Coordinated with suppliers and manufacturers, ensuring smooth procurement processes, including tracking orders and ensuring compliance with contracts.
- Managed administrative functions including customer service, order fulfillment, and maintaining communication with stakeholders to support business activities.
- Monitored business expenses and tracked financial performance, ensuring that all financial data was accurately recorded and reported.
- Assisted in organizing promotional events, marketing campaigns, and product launches to increase brand visibility and sales.
- Oversaw the management of approximately 200 massages per day, ensuring timely delivery of 100 orders per week across Iraq within a 45-hour timeframe.
Supervised a team of three employees responsible for customer service, answering inquiries, and processing orders in the system.
Call Centre Assistant
UNOPS
09.2022 - 01.2023
- Acted as a direct liaison between affected populations and the organization, maintaining accurate records of calls, requests, and program-related inquiries.
- Assisted in the preparation and dissemination of program-related communication, ensuring clarity and transparency for the stakeholders involved.
- Supported the administrative team by tracking call data and identifying trends to improve the program’s response and service delivery.
- Ensured the confidentiality of all information and maintained compliance with data protection and privacy standards.
- Managed approximately 70 incoming, outgoing calls from POC's and send daily, weekly reports
Reception Clerk
UNHCR
10.2019 - 09.2022
- Demonstrated excellent multitasking skills under pressure during peak hours 500 hundreds individuals approaching the center of operation without compromising quality of service delivered. Verified documents and information as part of the refugee registration process, ensuring the accuracy of personal data and maintaining sensitive files.
- Coordinated with other team members to ensure timely and accurate processing of client data, and assisted in providing administrative support to various departments.
- Contributed to the monitoring and reporting of registration processes, ensuring adherence to set standards and organizational policies.
- Organized mailroom procedures to ensure timely distribution of correspondence within the office environment.
- Contributed to business development efforts by conducting research on potential clients or partnership opportunities as needed.
- Generated detailed reports on office supply inventory levels, streamlining the ordering process to avoid stock shortages.
Transportation Assistant
Danish Church Aid
06.2019 - 10.2019
- Provided logistical support by coordinating transportation for staff and ensuring compliance with project-related travel requirements.
- Assisted with translation and communication with local stakeholders to ensure smooth operation of field activities.
- Act as a driver when needed.
Call Centre Agent
Asiacell
03.2019 - 06.2019
- Managed customer inquiries and complaints, ensuring clear communication and the accurate tracking of service issues.
- Assisted in the administrative tasks related to customer service management, including data entry and reporting.
- Managed more than 127 incoming calls from customers daily
Finance
FancyNet LTD
11.2017 - 02.2019
- Supported financial operations by maintaining accurate records of daily transactions and assisting with the preparation of balance sheets and invoices.
- Managed accounts payable and receivable, ensuring that all financial data was accurately recorded and reported in compliance with company policies.
- Assisted in monitoring and controlling the company’s budget, ensuring that financial resources were allocated efficiently and within approved limits.
- Contributed to the preparation of financial reports and budget analysis for upper management and external stakeholders.
Education
Bachelor of Science - Computer Science
University Of Kirkuk
Kirkuk, Iraq 12.2013 - 11.2018
Skills
Financial Monitoring
Timeline
Filing Assistant
UNV-UNHCR
07.2024 - Current
Owner and Manager
Hora Style (Online Clothing Brand)
01.2023 - 07.2024
Call Centre Assistant
UNOPS
09.2022 - 01.2023
Reception Clerk
UNHCR
10.2019 - 09.2022
Transportation Assistant
Danish Church Aid
06.2019 - 10.2019
Call Centre Agent
Asiacell
03.2019 - 06.2019
Finance
FancyNet LTD
11.2017 - 02.2019
Bachelor of Science - Computer Science
University Of Kirkuk
12.2013 - 11.2018
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