Mohammed Alghaffari
Baltimore,MD
Summary
Results-driven Project Manager focused on team building and effective communication. Designed training plans and coordinated events to drive team performance and enhance customer satisfaction. Demonstrated hard work and ambition with a strong work ethic dedicated to achieving goals.
Overview
4
4
years of professional experience
Work History
Soccer Coach
Ittihad FC, Maryland
Baltimore, Maryland
04.2023 - 06.2026
- Designed game plans as well as training plans for youth soccer teams
- Organized and scheduled practice sessions for multiple age groups.
- Coordinated team events, including tournaments and community outreach activities.
Customer Support Specialist
Islamicbookstore
Baltimore, Maryland
06.2022 - 06.2024
- Assisted customers promptly via email and phone, enhancing customer satisfaction and resolution time.
- Resolved customer inquiries by utilizing product knowledge and company resources.
- Managed returns and exchanges, ensuring compliance with company policies and maintaining customer trust.
- Trained new staff on customer support protocols and tools, improving service consistency and team performance.
Education
High School Diploma -
Catonsville High-School
Catonsville, MD06-2023
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore, MD06-2026
Skills
- Team building
- Project management
- Communication strategies
- Customer service
- Data analysis
- Technical support
Languages
Arabic
Native/ Bilingual
Timeline
Soccer Coach
Ittihad FC, Maryland
04.2023 - 06.2026
Customer Support Specialist
Islamicbookstore
06.2022 - 06.2024
High School Diploma -
Catonsville High-School
Bachelor of Science - Information Systems
University of Maryland, Baltimore County