Mohammed Alkahtani
Birmingham
Summary
Reliable and customer-focused team member with experience in service appointments, customer transport, and front desk support in the automotive industry. Known for flexibility, clear communication, and strong attention to customer needs.
Overview
4
4
years of professional experience
Work History
Business Development Center
Sonic Automotive
Irondale
03.2025 - Current
- Coordinated transportation for service customers, including drop-off and return pickup when vehicles were ready.
- Assisted in managing the loaner desk during staff absences, preparing paperwork and ensuring smooth vehicle hand-offs.
- Assisted the appointment office by confirming bookings, updating service records, and helping customers with scheduling needs.
- Handled service calls insuring customer satisfaction and timely appointment scheduling.
- Provided support at the reception desk every other Saturdays, assisting with walk-ins and phone inquiries.
Valet
Superior Dealer Services
Birmingham
10.2024 - 03.2025
- Greet and welcome customers to the service line.
- Responsible for parking vehicles and vehicle retrieval.
- Support the Lexus advisor team in meeting the needs of the customers.
- Perform quality inspections on loaner cars.
Gas Station Manager
Green Valley Shell
Birmingham
08.2022 - 04.2024
- Conducted sales transactions for gas and retail products.
- Handled cash transactions and operated credit card machines accurately.
- Built positive relationships with customers and suppliers.
- Monitored inventory to keep store stocked with necessary items and avoided running out of in-demand products.
- Regularly worked with vendors/salesmen and restocked shelving and product displays.
- Provided training for new employees.
- Addressed customer inquiries, resolved issues, and maintained a positive customer experience.
- Maintained cleanliness of gas pumps, restrooms, and store.
- Assisted customers with issues at the gas pumps and contacted service technicians when needed.
Deli Clerk
M&D Mini Market
Brooklyn
12.2021 - 05.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a clean workspace to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions and providing receipts for proof of transaction.
Education
No Degree - ESL
ASA College
Manhattan, NY05.2022
High School Diploma -
Beit Almaqdes International Private School
Abu Dhabi06.2021
Skills
- Customer Service
- Communication Skills
- Retail Sales
- Inventory Management
- Retail Operations Management
- Service call handling
- Effective communication
- Organizational development
Languages
English, Arabic
Timeline
Business Development Center
Sonic Automotive
03.2025 - Current
Valet
Superior Dealer Services
10.2024 - 03.2025
Gas Station Manager
Green Valley Shell
08.2022 - 04.2024
Deli Clerk
M&D Mini Market
12.2021 - 05.2022
No Degree - ESL
ASA College
High School Diploma -
Beit Almaqdes International Private School
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