MOHAMMED ALSAIED
Jeddah,Saudi Arabia
Summary
I aspire to develop my career path in a challenging and professional work environment, where I can add a positive value to my workplace, and contribute to the achievement of the requirements of the Kingdom's Vision 2030
Overview
10
10
years of professional experience
Work History
Customer Service and Teller Service Representative
Saudi National Bank (SNB)
11.2019 - 03.2024
- Contributed to loss prevention efforts by identifying potential fraud risks and reporting suspicious activity to supervisors.
- Built lasting relationships with customers through engaging interactions that fostered trust in the bank's services.
- Collaborated with teammates to achieve branch sales goals and exceed customer expectations.
- Demonstrated attention to detail by accurately verifying checks, currency amounts, and endorsements before processing transactions.
- Adapted quickly to new technology implementations such as software upgrades or hardware rollouts.
- Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Served as a reliable point of contact for both internal departments and external clients seeking assistance or information.
Data Entry Operator
Ministry of Health
01.2018 - 01.2019
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Updated and maintained customer information, documents and records.
- Created spreadsheets for more efficient recordkeeping.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Assisted with developing data entry processes.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Assistant Manager
Ministry of Health
03.2014 - 04.2018
- Track performance and conduct employee reviews
- Organizing employee schedule
- Assist the Manager with daily operations, including planning and delegating tasks to team members, monitoring performance, and providing feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Use the MS office Word, Excel and PowerPoint for writing reports and making presentations.
Education
Bachelor of English language -
Taif University
05.2019
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Advanced MS Office Word, Excel & PowerPoint Skills
- Excellent Communication
- Task Prioritization
- Self Motivation
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service and Teller Service Representative
Saudi National Bank (SNB)
11.2019 - 03.2024
Data Entry Operator
Ministry of Health
01.2018 - 01.2019
Assistant Manager
Ministry of Health
03.2014 - 04.2018
Bachelor of English language -
Taif University
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