Mohammed Alsubaihawi
Westminster,CO
Overview
7
7
years of professional experience
Work History
Benefits Advisor
UnitedHealthcare,
09.2024 - Current
- Handled a high volume of inbound customer calls, addressing inquiries, resolving issues, and providing exceptional service, maintaining a customer satisfaction
- Acted as the primary point of contact for employee inquiries, providing timely and accurate information on benefits, payroll, and company policies
- Demonstrated strong product knowledge and understanding of company policies, effectively guiding customers through troubleshooting processes and offering solutions that reduced escalations
- Successfully conducted open enrollment sessions, effectively communicating benefits options, changes, and deadlines to employees
- Assisted employees in resolving benefits-related inquiries, providing clear and accurate information to ensure understanding and satisfaction.
Payroll Specialist
HEALTHY LIFE CARE
04.2022 - 09.2024
- Managed the payroll processing of bi-weekly payrolls
- Coordinated all payroll record keeping processes and identified payroll discrepancies
- Ability to prioritize tasks and manage time effectively to meet payroll deadlines
- Resolved payroll inquiries related to timecard correction, garnishments, & payment discrepancy
- Processed child support orders, levies, garnishments and verification of earnings
- Reviewed payroll reports in Excel to identify errors or overpayments before finalizing payroll
- Utilized UKG software to streamline payroll processing, ensuring accurate calculations, deductions, and compliance, then finalized payroll in Workday.
Payroll Specialist
Alterra Mountain Company
01.2021 - 04.2022
- Manage accurate employee records for payroll processing utilizing UKG, Workday, and ADP payroll systems
- Managed the payroll processing of weekly, bi-weekly and semi-monthly payrolls
- Ran daily, weekly, and monthly reports in Excel to gather and analyze payroll data for accurate processing
- Accurately calculated wages, benefits, and deductions based on employee time cards
- Processed payroll on-demand checks using Freshservice ticketing system to create, track, and manage on-demand check requests throughout the entire process
- Addressed payroll discrepancies and assisted with all employee payroll inquiries
- Ensured accurate employee data and timely payroll processing through HR and finance collaboration
Payroll Care Advocate
Gusto
01.2020 - 01.2021
- Delivered exceptional customer support to small business clients by resolving complex payroll and tax-related inquiries through phone, email, and chat channels, maintaining a customer satisfaction score.
- Navigated and interpreted federal, state, and local payroll tax laws to guide customers in staying compliant and making informed decisions.
- Partnered cross-functionally with Product, Engineering, and Compliance teams to escalate and resolve customer-impacting issues, contributing to continuous platform improvements.
- Handled high-volume case loads while maintaining attention to detail and empathy, ensuring timely and accurate payroll processing for hundreds of businesses.
- Educated customers on Gusto’s payroll platform features and best practices, empowering them to manage payroll independently and efficiently.
- Diagnosed and troubleshot payroll errors, tax notices, and benefit discrepancies, reducing average issue resolution.
- Actively contributed to internal knowledge base documentation and process improvements, enhancing team efficiency and customer experience.
- Adapted quickly to evolving policies, product updates, and compliance changes in a fast-paced, mission-driven environment.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
HRIS Specialist
OPTUM
06.2018 - 01.2020
- Identify and correct HRIS transaction errors to ensure data integrity and accurate processing
- Assist in implementing new business process such as Overlap Position & Performance Review
- Process and approve HRIS transactions including hires, job changes, positions, & termination
- Performs regular audits of HRIS data and determines root causes of errors
- Test and streamline in Sandbox environment before going live on Workday
- Manage Benefits open enrollment, employee change status and qualifying Life events
- Create tickets in ServiceNow and troubleshoot inquiries via email & phone
Education
Business Administration
Front Range Community College
Westminster, COSkills
- Workday Experience
- Payroll Specialist professional experience
- HRIS professional experience
- customer service experience
- Advance Excel and Microsoft skills
Timeline
Benefits Advisor
UnitedHealthcare,
09.2024 - Current
Payroll Specialist
HEALTHY LIFE CARE
04.2022 - 09.2024
Payroll Specialist
Alterra Mountain Company
01.2021 - 04.2022
Payroll Care Advocate
Gusto
01.2020 - 01.2021
HRIS Specialist
OPTUM
06.2018 - 01.2020
Business Administration
Front Range Community College
Similar Profiles
Elizabeth CorderoElizabeth Cordero
Senior Claims Representative at UnitedHealthcare,Senior Claims Representative at UnitedHealthcare,
Amanda EdmondsonAmanda Edmondson
Vice President, Network Management North Texas and Oklahoma at UnitedHealthcareVice President, Network Management North Texas and Oklahoma at UnitedHealthcare
Nathaniel CartledgeNathaniel Cartledge
Clinical Analyst Sr at UnitedHealthcare Community and State NebraskaClinical Analyst Sr at UnitedHealthcare Community and State Nebraska
SANDRA PARKSSANDRA PARKS
Executive and Artistic Director at Colorado Conservatory of DanceExecutive and Artistic Director at Colorado Conservatory of Dance
ABIGAIL OCAMPO ZAPIÉNABIGAIL OCAMPO ZAPIÉN
Bilingual Advocate Lead/Supervisor at Sister Carmen Community CenterBilingual Advocate Lead/Supervisor at Sister Carmen Community Center