Mohammed Asel
Aerospace - Aviation Management | Business Administration
Nashville,TN
Summary
Dynamic Aviation Management professional with a solid foundation in aerospace and business administration. Experienced in enhancing airport operations and safety protocols with UGE-United Airlines and Alclear LLC. Skilled in problem-solving, strategic planning, and delivering exceptional customer service. Ready to contribute innovative solutions and drive excellence in the aviation sector.
Overview
1
1
year of professional experience
Work History
Ramp Operations Agent
UGE - United Airlines
10.2023 - Current
- Coordinate ground handling operations and collaborate with team members to streamline processes, resulting in improved turnaround times.
- Train and mentor new staff on safety protocols and operational procedures, enhancing team performance and compliance.
- Utilize aviation management software to monitor flight schedules and manage ground operations effectively.
- Ensure efficient and safe handling of aircraft, baggage, and cargo, consistently meeting strict operational timelines.
Airport Operations Agent
Alclear LLC
01.2023 - 01.2024
- Implemented and maintained security protocols, ensuring compliance with TSA regulations and enhancing passenger safety.
- Conducted daily operational checks and reported any discrepancies to management, ensuring smooth airport operations.
- Provided exceptional customer service, resolving issues promptly and maintaining high levels of passenger satisfaction.
- Enhanced customer enrollment processes, increasing efficiency and reducing wait times.
- Collaborated with sales teams to promote Clear services, contributing to an increase in memberships monthly.
- Trained new employees on operational procedures and customer service standards, rostering a cohesive and knowledgeable team.
Education
Bachelor Of Applied Science - Aviation Management
Middle Tennessee State University
Murfreesboro, TN12.2022
Minor In - Business Administration
Middle Tennessee State University
Murfreesboro, TN12.2022
Skills
- Airport Operations Management
- Safety Management
- Marketing Management
- Schedule Management
- Ensuring customer satisfaction
- Public Speaking
- Critical Thinking
- Problem-solving skills
- Flexible Schedule
- Clear Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Ramp Operations Agent
UGE - United Airlines
10.2023 - Current
Airport Operations Agent
Alclear LLC
01.2023 - 01.2024
Bachelor Of Applied Science - Aviation Management
Middle Tennessee State University
Minor In - Business Administration
Middle Tennessee State University
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