MOHAMMED BENNIS
New York,NY
Summary
Resolved macOS Boot Issues: Diagnosed and repaired kernel panics, startup failures, and login loops using macOS Recovery and Safe Mode.
Fixed Software Conflicts: Addressed compatibility issues between macOS updates and third-party apps, enhancing performance via Activity Monitor and Console.
Recovered Data with Time Machine: Assisted users in restoring data with Time Machine after system crashes and reinstallations.
Resolved Network Issues: Troubleshot and fixed Wi-Fi drops, DNS, VPN, and IP configuration problems using Network Preferences and Terminal.
Optimized System Performance: Improved performance by managing startup items, cleaning disk space, and resolving slowdowns with Activity Monitor and Disk Utility.
Integrated Peripheral Hardware: Resolved external hardware issues (e.g., printers, USB, displays) by updating drivers and resetting NVRAM/PRAM and SMC.
Secured Systems with FileVault: Troubleshot FileVault login failures and encryption key issues, ensuring data security.
Fixed Profile and Permissions Errors Resolved user account and folder access issues through Terminal and System Preferences.
Managed Updates and Rollbacks: Assisted with macOS updates, performing rollbacks and clean installs when necessary.
Resolved iCloud Sync Issues: Fixed iCloud syncing problems, restoring missing files and syncing Contacts and Calendars.
Troubleshot Smartboards & Laser Printers: Resolved hardware and software issues, improving functionality across multiple devices.
Managed Active Directory: Reset employee passwords and managed and created accounts, ensuring smooth internal operations
Handled iPad & Chromebook Troubleshooting: Resolved power-related problems and unresponsive keys, minimizing device downtime.
Served as Scrum Master: Led a team of developers, ensuring smooth project flow and adherence to Agile methodologies.
Established 20 Business Accounts: Increased T-Mobile’s revenue by 12% through strategic account management and customer support
Increased Profit by 30%: Enhanced MoShoes’ profit margin through effective customer support and order management.
Overview
12
12
years of professional experience
Work History
DevOps / Scrum Master
Maxx Potential
07.2024 - 09.2024
- Serve as Scrum Master for a team of 5 developers, ensuring adherence to Agile methodologies and facilitating smooth project flow
- Actively write and review code for web development projects, focusing on front-end development
- Organize daily standups, sprint planning, and retrospectives, ensuring timely completion of deliverables
- Collaborate with the team using Git to design, develop, and integrate individual web pages into a cohesive site, which is presented to managers upon completion
Team Manager & IT Support
Storage Post
01.2021 - 01.2023
- Smartboard & Laser Printer troubleshooting Hardware & Software related
- Active Directory Management Password Reset for Employees
- Troubleshooting iPads & Chromebooks including power related problems & unresponsive keys
- Acted as technical resource for internal and external customers by answering inquiries and coordinating responses
- Created troubleshooting guides to support and improve operational effort's
Technical Assistant
T-mobile
01.2019 - 01.2021
- Organized team training and analyzed department statistics to better meet consumer demands
- Able to manage facilities and digital space efficiently
- Troubleshooting iPads & Chromebooks including power related problems & unresponsive keys
- Established 20 new Business accounts increasing revenue by 12%
- Acted as technical resource for internal and external customers by answering inquiries and coordinating responses
Data Entry and MacOS IT Support
MoShoes
01.2013 - 01.2019
- Handled MacOS updates, rollbacks and peripheral intergration issues
- Restored data using Time Machine Backup
- Troubleshot FileVault Encryption and iCloud Syncing Errors.
- Diagnosed and Repaired MacOS boot issues
- Managed inventory with SnipeIT by recording and tagging new technology for deployment, tracking and deploying monitors, mice and other equipment.
- Handled sensitive customer information, including credit card data, to process orders and confirm shipments through the system
- Managed order confirmations and resolved customer issues via phone, providing technical support for orders and deliveries
- Performed routine computer updates to maintain software compliance, ensuring up-to-date systems across the facility
- Troubleshoot and fixed printers (paper jams, connectivity issues) and handled system reboots
- Managed order confirmations and resolved customer issues via phone, providing technical support for orders and deliveries
Education
Associates - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NYIT Support & Application Development -
Year Up Bootcamp
Wall Street, NYSkills
- Windows Servers
- Mac OS
- Github
- Active Directory
- ServiceNow
- Javascript
- HTML/CSS
- Troubleshooting
- Word / Excel
- Outlook
- MS Teams
- Hardware Knowledge
- Software Installation & Configuration
- Cloud
- Networking
- Scrum
- Comptia A
- Jira
- Excellent verbal and written communication
- Problem-Solving
- Time Management
- Web Development
IT Competencies
- Windows Servers
- Mac OS
- Github
- Active Directory
- ServiceNow
- Javascript
- HTML/CSS
- Troubleshooting
- Word / Excel
- Outlook
- MS Teams
- Hardware Knowledge
- Software Installation & Configuration
- Cloud
- Networking
- Scrum
- Comptia A+
- Jira
Timeline
DevOps / Scrum Master
Maxx Potential
07.2024 - 09.2024
Team Manager & IT Support
Storage Post
01.2021 - 01.2023
Technical Assistant
T-mobile
01.2019 - 01.2021
Data Entry and MacOS IT Support
MoShoes
01.2013 - 01.2019
Associates - Computer Science
LaGuardia Community College of The City University of New York
IT Support & Application Development -
Year Up Bootcamp
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