Mohammed El-Abry
Plano,TX
Summary
Focused and dedicated Legal Clerk with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
2
2
years of professional experience
Work History
Legal Clerk
CTLAW GROUP
Plano, TX
06.2023 - Current
- Prepared affidavits of support for immigrants applying for permanent residence status.
- Ensured that all relevant information was included in documents submitted to USCIS for review.
- Assisted with initial client intake to obtain relevant case information and evaluated case issues and case strategy in coordination with attorney or case manager.
- Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
- Gathered evidence to support clients' claims during hearings or interviews with USCIS officers.
- Conducted thorough research and review of case information to assist attorneys.
- Assisted immigration attorneys in preparing legal documents such as petitions, applications, and briefs.
- Handled telephone calls, meeting plans and conference organization requirements.
- Reviewed client files regularly, consulted attorney and prepared regular status reports to clients and tracked multiple deadlines simultaneously for employer clients.
- Prepared visa applications according to guidelines set by the US Citizenship and Immigration Services.
- Created and updated case management and client account databases.
Call Center Customer Service Representative
PennyMac Loan Services
Dallas, TX
01.2023 - 05.2023
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated databases with new and modified customer data.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Greeted customers to determine wants or needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Legal Assistant
Daspit Law Firm
Dallas, TX
08.2021 - 12.2021
- Maintained client contact information database.
- Prepared settlement agreements for review by attorneys.
- Coordinated medical records requests from physicians and hospitals.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Assisted attorneys in preparing for trial by organizing exhibits and witness files.
- Researched relevant case law to support arguments in pleadings or motions filed by attorneys.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Reviewed and organized documents related to personal injury cases.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Monitored progress of pending cases through regular follow-up with appropriate agencies.
- Managed calendar deadlines for filing court documents.
- Responded to client calls and inquiries to deliver applicable information.
- Called witnesses to give testimonies during court hearings.
- Created and updated case management and client account databases.
- Proofread all legal documents prior to submission to ensure accuracy and completeness.
- Organized and prepared case exhibits and evidence for trial.
Education
LLM Degree - Law
Loyola University of Chicago
Chicago, IL05-2023
Bachelor of Law - Law
Zanzibar University
Zanzibar-Tanzania10-2016
Skills
- Westlaw Certified
- Lexis Nexis
- Microsoft Office 365
- Microsoft Excell
- Legal Research and Writing
- Client Relations
- Legal Research
- Document Control
- Office Management
- Case Management
Languages
English
Full Professional
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Legal Clerk
CTLAW GROUP
06.2023 - Current
Call Center Customer Service Representative
PennyMac Loan Services
01.2023 - 05.2023
Legal Assistant
Daspit Law Firm
08.2021 - 12.2021
LLM Degree - Law
Loyola University of Chicago
Bachelor of Law - Law
Zanzibar University
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