Mohammed Faisal

Appliance Sales Specialist

Home Depot

04.2017 - Current

Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Operated store equipment to promote safety and reduce injury.
Maintained product knowledge to assist and educate customers on options available.
Explained benefits and features of warranty programs, resulting in consistent add-on sales
Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Drove team revenue totals by bringing in top sales numbers.
Proactively sought opportunities for continuous learning and skill enhancement attending relevant training workshops and seminars.
Educated customers on appliance installation processes and maintenance techniques for optimal performance over time.
Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
Boosted sales by effectively showcasing appliance features and benefits to customers.
Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Implemented effective merchandising strategies that showcased products in a visually appealing manner, enticing prospective buyers.
Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
Mentored junior colleagues in developing advanced selling skills which contributed towards overall improvements in team performance.
Organized in-store events to demonstrate new products, attracting potential customers and boosting sales figures.
Streamlined the sales process for increased efficiency and better client experience.
Collaborated closely with store management, contributing to strategic planning and goal-setting sessions.
Facilitated successful delivery of appliances by coordinating logistics between warehouse staff, delivery drivers, and customers.
Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Created inviting environment for customers by maintaining store organization and cleanliness.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Recommended complementary purchases to customers, increasing revenue.
Prioritized helping customers over completing other routine tasks in store.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
Helped customers locate products and checked store system for merchandise at other sites.

Summary

Overview

Work History

Appliance Sales Specialist

Education

Bachelor of Science - Computer Engineering

Skills

Timeline

Appliance Sales Specialist

Bachelor of Science - Computer Engineering

Similar Profiles

SARAH MOREIRASARAH MOREIRA

Carmen MonterrosasCarmen Monterrosas

Jerimy SmithJerimy Smith

DeMarius Holmes Jr.DeMarius Holmes Jr.

Adam J DavisAdam J Davis